Fn Regional Support Engineer

hace 4 semanas

Tlahuac, México NOKIA A tiempo completo

**Mexico** **(Hybrid)** ***

**Family Description**

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
**Subfamily Description**

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre
- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

**RESPONSIBILITIES**:

- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.
- Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.
- Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
- Shares initial ideas for professional direction of own organisational unit.
- Acts as a professional advisor and mentor for staff / workteam / taskforces.
- Provides working leadership and training to less experienced personnel.
- Troubleshoots, diagnoses, advises and performs corrective and / or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected).
- Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level.
- Engages and collaborates promptly with additional tiered support levels, as needed and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issues resolution.
- Develops and maintains good understanding of the customer network and recommends improvements of products and solutions to the internal product groups.
- Manages and builds customer relationship on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool.
- Creates ‘complex’ and reuses knowledge management articles.
- Applies SW services processes, policies, tools, documentation and contributes to their continuous improvement.
- Restores / neutralises operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to emergency rota when needed.
- Provides SW support to service delivery teams, as needed.
- Records time tracking accurately.
- Ensures self-development as per evolving Nokia portfolio and maintains awareness of new products and releases through regular updates.

**REQUIRED SKILLS**:
**Impact**

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.
**Scope & Contribution**

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.
**Innovation**

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.
**Communication**

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset
**Knowledge & Experience**

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

**ABOUT US**:
**Come

  • Fn Regional Support

    hace 1 semana

    Tlahuac, México NOKIA A tiempo completo

    **Mexico** *** **Family Description** Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying,...

  • Telecom Regional Support Engineer Intern

    hace 3 semanas

    Tlahuac, México NOKIA A tiempo completo

    **Title**:Telecom Regional Support Engineer Intern**Duration**:1 year.- Come create the technology that helps the world act together- We are a B2B technology innovation leader pioneering the future where networks meet cloud.- At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive,...

  • Support Engineer

    hace 2 semanas

    Tlahuac, México Nissan A tiempo completo

    **General Description**: The Support Engineer is tasked with supporting day-to-day operations of the automation CoE for Nissan Americas. The role will primarily support automations to ensure stability of deployed projects. **Key Responsibilities**: 1. Technical Support. - Monitors incoming support tickets raised from business users or raised as a result...

  • Support Engineer

    hace 3 semanas

    Tlahuac, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Support Engineer

    hace 4 semanas

    Tlahuac, México SA technologies inc A tiempo completo

    **Support Engineer - Job Description About the Job Context.** - The Client develops custom solutions for individual clients. Even if custom, these solutions share many common traits. - They are deployed to various Flavors of Kubernetes. - This gives them a similar UI, working on similar concepts, with similar workflows. **L1 Support.** - We did not have the...

  • Support Engineer

    hace 2 meses

    Tlahuac, México SA technologies inc A tiempo completo

    **Support Engineer - Job Description About the Job Context.** - The Client develops custom solutions for individual clients. Even if custom, these solutions share many common traits. - They are deployed to various Flavors of Kubernetes. - This gives them a similar UI, working on similar concepts, with similar workflows. **L1 Support.** - We did not have the...

  • Application Support Engineer

    hace 7 días

    Tlahuac, México Estrategia Tecnologica A tiempo completo

    **¡Te estamos buscando!** Somos una empresa dedicada al desarrollo especializado de software y reclutamiento. **Application Support Engineer** **Responsibilities** Core Developer willing to perform support. Manage resolution by their own. Ability to resolve without defined KT/ Knowledge base. - _**+5 years**_ of knowledge in the next skills: - **Unix...

  • Customer Support/devops Engineer--remote

    hace 3 semanas

    Tlahuac, México SA technologies inc A tiempo completo

    Looking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)

  • Support Engineer, Audible

    hace 3 semanas

    Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...

  • Support Engineer, Audible

    hace 2 semanas

    Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop,...

  • Support Engineer, Audible

    hace 2 semanas

    Tlahuac, México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer, Audible

    hace 3 semanas

    Tlahuac, México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • IT Support Engineer I

    hace 2 semanas

    Tlahuac, México ICON A tiempo completo

    **IT Support Engineer**: - Location - Office Flex (3 days at office) - Insurgentes Sur_ At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us...

  • Technical Support Engineer

    hace 4 días

    Tlahuac, México Thomson Reuters A tiempo completo

    **Technical Support Engineer** ***We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities. **About the Role** As a** Technical Support...

  • Support Engineer

    hace 3 semanas

    Tlahuac, México Atos A tiempo completo

    **SUPPORT ENGINEER**: - Publication Date: May 16, 2024- Ref. No: 514257- Location: Mexico City, Mexico city, MX, 06600**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **Support Technician** **Job Description**: -...

  • Microsoft Dynamics Product Support Engineer

    hace 2 semanas

    Tlahuac, México Avanciers A tiempo completo

    Avanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client. Microsoft Dynamics Product Support Engineer Mexico City, Mexico fulltime **Key Responsibilities**: - Ability to take Technical/Functional leadership in one...

  • Desktop Support Engineer

    hace 5 días

    Tlahuac, México Iron Systems A tiempo completo

    **Date Posted**: - 3/6/2024 **Job Function**: - Desktop Engineer **Location**: - Mexico City - MEX **Offered Salary**: - Competitive **_Responsibilities:_** - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops...

  • Technical Support Engineer

    hace 4 semanas

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • IT Support Engineer

    hace 2 semanas

    Tlahuac, México Linear International LTD A tiempo completo

    **Overview**: We are seeking a skilled IT Support Engineer to provide immediate assistance with troubleshooting an IBM device. The primary responsibility will be to triage the server technology and retrieve necessary logs to diagnose and address any issues promptly. This is a short-term assignment located in Buenavista, Ciudad de...

  • Tech Support Senior Engineer

    hace 4 semanas

    Tlahuac, México Aveva A tiempo completo

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...