IT Support Specialist

hace 2 semanas


Hermosillo, México Intugo A tiempo completo

We are looking for the best IT Support agents to join a growing team in the telecommunications industry.

Some of the essential duties include:

- Review order package, all required documentation and applicable information to confirm its availability for implementation.
- Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation.
- Communicate effectively with the customer and/or vendor to understand their setup and business needs.

**Requirements**:

- Experience in information technology, managed services, telecommunications or other relevant experience.
- Preferred knowledge: Office 365, IT security tools, Managed Services process platforms.
- Experience with supporting currently Microsoft Supported Server and Desktop operating systems.
- Experience with monitoring of ticketing system, prioritizing problems, supporting projects, and supporting enterprise level infrastructure (installing, patching/maintaining, troubleshooting, etc.).
- English language proficiency (professional level).

Some of the benefits are:

- Competitive income according to abilities, offer starts from 18k monthly BT.
- Law and higher benefits.
- Growth opportunities.

Temporary position (9 month contract with possibility of permanence)

Tipo de puesto: Tiempo completo

Salario: $18,000.00 al mes

Horario:

- De guardia
- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Experiência:

- soporte: 1 año (Deseable)

Idioma:

- Ingles (Obligatorio)



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