Call Center QA Specialist

hace 2 meses

Desde casa, México Telvista A tiempo completo

**Quality Specialist Job Description**

**Summary**:Monitors program-level interactions to evaluate quality, identify trends, and provide feedback. If hired, you would work through Global HITTS Mexico Remote; however, you would Report to Telvista USA.

**Essential Duties and Responsibilities **include the following. Other duties may be assigned.
- Evaluates a statistically valid sample of calls to determine a program-level score for each assigned contract.
- Provides completed call evaluation forms to supervisors so feedback can be given to customer contact employees.
- Participates in calibration sessions to ensure that all those doing call monitoring are evaluating performance the same way.
- Meets calibration accuracy goals.
- Attends product training to sharpen evaluation skills for specific contract.
- Responsible for taking client calls every month.
- Uses keyboarding to enter data into database, timekeeping and quality systems.
- Supervisory Responsibilities: This job has no supervisory responsibilities.
- Monitors program-level customer contacts per client per contract requirements and Telvista standards.
- Collects and analyzes quality data to identify issues and trends and recommend procedures or process changes.
- Supports quality and customer satisfaction-related projects and functions.
- Facilitates/ attends client quality calibration sessions.
- Facilitates/attends internal quality calibration sessions.
- Consult with supervisors and managers regarding calibration performance.
- Responsible for driving performance in Quality
- Prepares calibration notes and reports for distribution.
- Supports IQ team in the attainment of monitoring goals and **identifies trends** to flag during evaluation sessions.
- Supervisory Responsibilities: This position will supervise non-exempt employees. In specific cases this position may have responsibilities that include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, in accordance with the organization's policies and applicable laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

**Qualifications **The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.

**Experience**: Must have 6months to 1 full year of QA/Call-Center experience.

**Language**:Must Speak fluent English and Spanish.

**Travel**: May be required for this position as business needs dictate.

**Education and/or Experience**:Associate degree (A. A.) or equivalent from a two-year college or technical school; or two years' experience in a call center with a minimum of one year of related quality or training experience or equivalent combination of education and experience.

**Language Skills**:Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and make presentations to management, employees, and clients.

**Computer Skills**:To perform this job successfully, an individual should have proficiency in spreadsheet and presentation software.

**Physical Demands**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision.

Employees must maintain regular and acceptable attendance at such levels as determined at Telvista’s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.

Telvista is an Equal Opportunity Employer

Pay: $24,000.00 per month

Work Location: Remote

Application Deadline: 10/11/2023

  • Call Center QA Specialist

    hace 1 mes

    Desde casa, México Telvista A tiempo completo

    **Job description** **Quality Specialist Job Description** **Summary**:Monitors program-level interactions to evaluate quality, identify trends, and provide feedback. If hired, you would work through Global HITTS Mexico Remote; however, you would Report to Telvista USA. **Essential Duties and Responsibilities **include the following. Other duties may be...

  • IT Specialist in Call Center

    hace 6 días

    Desde casa, México EnSitio Consultoria A tiempo completo

    IT expert in the call center industry. *Home Office - This position must be performed under the following requirements: *English 80-90% Written and spoken. - Efficiency and accuracy for completion of all tasks and responsibilities. - Network, hardware, and software Savvy with knowledge of security background. *Organizational skill and knowledge base of...

  • Call Center Manager

    hace 1 semana

    Desde casa, México eCustom Solutions A tiempo completo

    **Responsibilities**: - Regularly reviewing and evaluating interactions between intake agents and potential clients via recorded call monitoring. - Managing a team of quality assurance agents. - Providing constructive feedback aimed at improving individual and team performance. - Ensuring standardization and compliance with communication guidelines. -...

  • Customer Service/call Center

    hace 3 semanas

    Desde casa, México Chiro Match Makers A tiempo completo

    **$500 - $600 USD per month** depending on qualifications and experience **Job Title**:Customer Service Specialist/Call Center **Benefits**: - Work from the comfort of your own home - Competitive compensation **Work Schedule**: - 40hrs/week - Weekend availability - US Business Hours **Description**: We are seeking dedicated individuals to join our team...

  • QA Automation Specialist

    hace 2 semanas

    Desde casa, México iCrossing LATAM A tiempo completo

    Estamos en búsqueda de un QA Automation Specialist especializado en pruebas automatizadas en sitios web, con habilidades para crear y ejecutar Planes de Prueba, así como Casos de Prueba, con el objetivo de garantizar la calidad del producto. creativo, capaz de colaborar en equipo y liderar iniciativas innovadoras en un entorno distribuido...

  • QA Automation Specialist

    hace 2 meses

    Desde casa, México iCrossing LATAM A tiempo completo

    Estamos en búsqueda de un QA Automation Specialist especializado en pruebas automatizadas en sitios web, con habilidades para crear y ejecutar Planes de Prueba, así como Casos de Prueba, con el objetivo de garantizar la calidad del producto. creativo, capaz de colaborar en equipo y liderar iniciativas innovadoras en un entorno distribuido...

  • Call Center Quality Assurance Manager

    hace 4 días

    Desde casa, México eCustom Solutions A tiempo completo

    **Responsibilities**: - Regularly reviewing and evaluating interactions between intake agents and potential clients via recorded call monitoring. - Managing a team of one to three quality assurance agents. - Providing constructive feedback aimed at improving individual and team performance. - Ensuring standardization and compliance with communication...

  • Call Center

    hace 2 semanas

    Desde casa, México Zoé Water A tiempo completo

    Zoé Water, está buscando personas como tú, que eres valiente y te gusta lograr resultados y superando retos. Ejecutivo de Ventas de Call Center - Garantizar su cuota de ventas mes a mes - Hacer uso de la base de datos histórica para concretar ventas. - Generar nuevos prospectos a través de recomendaciones de clientes. - Administrar su portafolio de...

  • Reviewer for QA Course

    hace 2 meses

    Desde casa, México TripleTen A tiempo completo

    Practicum is an international online educational platform. We have branches in USA, Brazil, Mexico, Chile, Ecuador, Israel, and Indonesia. At Practicum, we believe that everyone has a chance to jumpstart a new career. That’s why we produce quality educational content and offer intensive courses in tech, complete with full access to an interactive...

  • Reviewer for QA Course

    hace 42 minutos

    Desde casa, México TripleTen A tiempo completo

    Practicum is an international online educational platform. We have branches in USA, Brazil, Mexico, Chile, Ecuador, Israel, and Indonesia. At Practicum, we believe that everyone has a chance to jumpstart a new career. That’s why we produce quality educational content and offer intensive courses in tech, complete with full access to an interactive...

  • Call Center Manager

    hace 2 meses

    Desde casa, México MyCitySocial A tiempo completo

    For immediate hire: We are a leading digital marketing company looking for a Call Center Manager to help us with administrative and support tasks for the sales team. The Call Center Manager will work with new and existing salespeople to support them with their sales. Communication with staff members will be made via phone and video chat. This is a remote...

  • Agente de Call Center

    hace 2 semanas

    Desde casa, México Growth Partners Up A tiempo completo

    **Importante empresa dedicada al rubro de las refacciones automotrices, esta en búsqueda de talento.** **Ejecutivo de Call Center CDMX** **Requisitos**: - **Escolaridad: Bachillerato concluido, Licenciatura trunca.**: - **Experiência: 1 a 2 años en el área y/o Call Center.**: - **Disponibilidad para asistir a capacitación presencial (1er...

  • Call Center Cdmx

    hace 1 semana

    Desde casa, México Growth Partners Up A tiempo completo

    **Importante empresa dedicada al rubro de las refacciones automotrices, esta en búsqueda de talento.** **Ejecutivo de Call Center CDMX** **Requisitos**: - **Escolaridad: Bachillerato concluido, Licenciatura trunca.**: - **Experiência: 1 a 2 años en el área y/o Call Center.**: - **Disponibilidad para asistir a capacitación presencial (1er...

  • Head of Call Center

    hace 2 meses

    Desde casa, México Club Feast A tiempo completo

    Club Feast is a corporate catering platform that connects restaurants with companies, providing food-as-a-benefit services. We are a rapidly growing business, and we are looking for a Head of Call Center to join our team. We are seeking a highly responsible, experienced, and motivated individual who has a passion for customer...

  • Ejecutivo de Call Center

    hace 1 mes

    Desde casa, México Agente 33 SA de CV A tiempo completo

    Para Agente 33 la actitud es algo que nos hace marcar la diferencia por lo que buscamos talento que se quiera desarrollar e impactar en el área de call center: Experiência el Call Center o atención a clientes presencial, por lo menos 6 meses - Experiência en atención a clientes de servicio celular, preferente - Disponibilidad de tiempo completo - Nível...

  • Reviewer for QA Course(Latam)

    hace 2 meses

    Desde casa, México TripleTen A tiempo completo

    TripleTen is a leading online coding bootcamp that offers to learn coding and data analysis skills for tech industry jobs in less than a year in the US, Latin America, Southeast Asia, and Israel. Our research-based learning method is focused on ensuring that after completing our program, every student, regardless of their initial abilities, will find...

  • Reclutador Bilingüe

    hace 6 días

    Desde casa, México Solucenter International A tiempo completo

    En **Solucenter International**, estamos enfocados proporcionar servicios de interpretación bilingüe telefónica de la más alta calidad a nuestros clientes. Debido a nuestra reciente expansión, estamos en búsqueda de **Reclutadores Bilingües con experiência en reclutamiento y selección de Call Center**, que se unan a nuestro equipo. **Como...

  • Promotions Specialist

    hace 2 meses

    Desde casa, México Juniper Data Center A tiempo completo

    **Promotions Specialist** Un Promotions Specialist revisa constantemente la actualización de las promociones de todos los OEMS que tenemos registrados dentro de LeadVenture: ARI network Service, Dealer Spike y PSM Marketing. Supervisa las promociones que estén actualizadas a lo largo del mes, verifica que el cliente tenga todo actualizado (promo pages y...

  • Promotions Specialist

    hace 3 días

    Desde casa, México Juniper Data Center A tiempo completo

    **Promotions Specialist** Un Promotions Specialist revisa constantemente la actualización de las promociones de todos los OEMS que tenemos registrados dentro de LeadVenture: ARI network Service, Dealer Spike y PSM Marketing. Supervisa las promociones que estén actualizadas a lo largo del mes, verifica que el cliente tenga todo actualizado (promo pages y...

  • Agente Telefónico en Ventas

    hace 3 días

    Desde casa, México Conecta México A tiempo completo

    Somos una empresa segura, donde se genera compañerismo, con oportunidad de crecer laboralmente. Buscamos agentes telefónicos con experiência en: - call center - servicio al cliente - tolerancia a la frustración - conocimiento básico en computación - empático - manejo eficiente de las necesidades del cliente Horario completo: Lunes a viernes de 9am...