Customer Support Representative
hace 2 meses
Key Responsibilities:
- Answer customer, technical, and billing support calls
- Troubleshoot technical issues and submit trouble tickets
- Effectively communicate resolutions to customers (oral and written)
- Make outbound calls to businesses or private individuals occasionally
- Assist with heavy data entry
- Provide assistance to the direct supervisor
- Perform other general office duties as assigned
- Possess strong attention to detail
- Possess strong technical background, including troubleshooting skills
- Be able to explain very technical concepts in layman's terms
- Be able to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused
- Have experience in operating a ticket-based support system
- Have administration experience with either Linux or Microsoft Windows
- Have demonstrated experience in working directly with customers in a non
- Be familiar with Windows environment
- Be familiar with remote desktop connection, task scheduler, and services
- Possess a degree in or currently pursuing a Computer Science, Information Science, or Technology major or related degree/major
Desired Skills & Experience:
- Possess familiarity with Mac OS environment (a plus but not needed)
- Have experience with remote connection tools (e.g., LogMeIn, WebEx, Join.me)
- Have technical writing experience
- Possess various database technology skills (such as MS SQL Server) a plus
- Have security and networking experience a plus
- Possess Salesforce and JIRA experience, a big plus
**Salary**: From $11,000.00 per month
**Experience**:
- Customer Support: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
Expected Start Date: 12/05/2023
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