Helpdesk Associate

hace 3 semanas

Desde casa, México NTT DATA Services A tiempo completo

**Requirements**:

- **Live in one of the following cities and be a Mexican citizen.**

CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacoalcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla

*This position is not available for home office in Guadalajara, you would have to work ON-SITE*
- **Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)**:

- Availability to work 45 hours per week
- **Full availability: The working schedule is rotational, this means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 days-off per week which are also rotational.**:

- **Have an ADVANCED German level (C1 or C2)**:

- **Have B2 English level (this means that you are able to have FULL conversations in English and have good grammar skills)**:

- Looking to work in IT Environment
- **6 months of experience in Customer Service and/or Tech Support**:

- **basic troubleshooting process**

**We Offer**:

- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company

**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**Salary**: $32,000.00 per month

Application Question(s):

- Are you available to work rotational shifts?
- Do you have your high school OFFICIAL diploma? (certificado con sello de la SEP), en caso de ser de una escuela extranjera se necesita tener el TRANSCRIPT
- Do you have an ADVANCED German level? (at least C1, this means that you have excellent pronunciation and perfect grammar)
- Do you have an advanced English level? (at least a B2 level is required)
- Do you live in one of these cities?

Guadalajara. CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacoalcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla

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