Helpdesk Associate

hace 4 semanas

Desde casa, México NTT DATA Services A tiempo completo

**VACANTE REMOTA (MÉXICO)**

Location: (REMOTE)

Company: NTT DATA Services

**Requirements**:

- **Live in one of the following cities and be a Mexican citizen.**

CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacoalcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla

*This position is not available for home office in Guadalajara, you would have to work ON-SITE*
- **Finished high school** (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)
- **Full availability**:The working schedule is rotational, this means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 days-off per week which are also rotational.
- **Have an ADVANCED English level **(this means that you are able to have FULL conversations in English and have good grammar skills)
- Looking to work in IT Environment
- **6 months of experience in Customer Service and Tech Support**:

- **Knowledge of basic troubleshooting process**:

- **Being able to take a drug test (results must be 100% negative)**

**We Offer**:

- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company

**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**Salary**: $15,300.00 per month

Application Question(s):

- Do you have an ADVANCED level of English and good pronunciation?
- Do you have you OFFCIAL high school certificate of completion? (certificado de preparatoria emitido por la SEP, en caso de ser una preparatoria que no sea Mexicana se necesita el TRANSCRIPT o la revalidación)
- Do you have experience in tech support level 1 for Windows? This is extremely necessary
- Do you live in one of these cities?

CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla
- Are you available to work rotational shifts? This means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 days-off per week which are also rotational.

Work Location: Remote

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