Customer Success Manager
hace 3 semanas
**Please note**: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM EST
What Motivates Us
There is room for everyone We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.
When You Join the Team
You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.
**About Visit.org**:
Enterprises are struggling to adapt to the increasing demand from their employees to work in socially accountable workplaces while adjusting to the business transformation of hybrid workflows. Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Applied Materials, Cencora, Pure Storage, MediaBrands, and others.
**Responsibilities**:
Develop and implement strategic plans to manage and grow assigned accounts
Renew accounts and prevent churn of existing logos and recurring revenue
Build strong, trusting relationships across multiple levels, from end user to executive sponsor
Understand client needs and how Visit.org can support them
Provide superior customer service and ensure client satisfaction, escalating issues efficiently and addressing challenges effectively
Communicate and coordinate with other internal teams to deliver on expected services
Support sales team with happy references, referrals, and warm cross-sell leads
Develop and maintain excellent knowledge and understanding of Visit.org’s go-to-market model, our service and tech offerings, the competitors in the space, and the industries we serve
**Qualifications**:
2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role
Experience working in a fast-paced startup environment, particularly enterprise SaaS
Fluency in demonstrating value through customer stories, data, and unique insights
Strong organizational skills and the ability to create structure in ambiguous situations
Detail-oriented while maintaining the ability to drive towards overarching goals
Ability to learn quickly and grasp different processes and/or systems
Excellent written, verbal, and presentation communication and interpersonal skills
A team player who can foster relationships and communicate effectively across departments
A true desire to satisfy the needs of our clients
Passion for our mission and the desire to make an impact in the world through technology
Experience working in a fast-paced startup environment
Passion for our mission and the desire to make an impact in the world through technology
**Please note**: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM EST
How we care
Competitive salary
Mission-aligned company events/volunteering
Inclusive, exciting start-up culture
Accelerated career & personal growth
Culture Club and more
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