Junior Player Support Agent

hace 7 meses


City, México Lionbridge A tiempo completo

Junior Player Support Agent

Part time, Flexible Schedule, Temp to Perm Potential

Gross Starting Salary of 18,000 MXN per month

As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve around handling customer support inquiries, as well as identifying and monitoring player issue trends.

What You Will Do
- Provide excellent customer service to players, responding to their ticket inquiries, and resolving their problems in a timely and professional manner.
- Troubleshoot technical issues that players may encounter while playing the game, including software, hardware, or connectivity problems.
- Collect feedback from players regarding game features, bugs, and user experience, and pass this information to the relevant teams such as development or quality assurance.
- Enforce the game's terms of service and community guidelines, and deal with violations appropriately, which can include moderating player behavior, issuing warnings, or banning accounts.
- Document player interactions, issues, and resolutions for future reference, and contribute to the creation and updating of support articles and FAQs.
- Communicate effectively with players, maintaining a friendly and empathetic tone. Work in a team, liaising with other agents and departments.
- Participate in training and development activities to stay updated on the latest game updates, customer service techniques, and technical troubleshooting methods.
- Regularly report on common queries, issues, and feedback from players to help the company understand player needs and improve the game.
- Handle escalation of issues to the relevant higher authority or department when necessary.

To Be Successful You Will Have
- Excellent English communication skills (written and verbal)
- Strong customer service skills with the ability to empathize with players
- Strong problem-solving and troubleshooting skills
- Ability to work in a team
- Ability to handle stressful situations and deal with upset players
- Experience in a customer service role, preferably in gaming, is an advantage.
- Proficient in using computers, with a good understanding of software and hardware
- Flexibility to work in shifts, during weekends, or holidays if required.

In Return You Can Expect
- Contract of employment with employee benefits package including private medical care, sport card, day off on your birthday and holiday allowance.
- Exposure to various technology stacks, and opportunity to cooperate with one of the biggest tech companies in the world.
- Access to both internal and external training platforms.
- Career guidance with learning and development opportunities along the way, backed by Lionbridge's internal mobility and referral bonus programs.

About Us:
Lionbridge Games delivers the gaming experience you envision to any global audience. Our passionate global gamers help bring every aspect of your game to life, without compromise. Our services include narrative design, game localization, voiceover recording, subtitling, quality assurance testing, and player experience services. Lionbridge brings the highest quality and most precise testing to every game you develop—everywhere it will be played.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges.



  • City, México Lionbridge A tiempo completo

    Job Title: Junior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time On-Site Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're looking for a passionate and...


  • City, México Lionbridge A tiempo completo

    Senior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...


  • City, México Lionbridge A tiempo completo

    Senior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a...


  • City, México Lionbridge A tiempo completo

    **Junior Player Support Agent** **Part time, Flexible Schedule, Temp to Perm Potential** **Gross Starting Salary of 18,000 MXN per month** As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve around handling customer support inquiries, as well as identifying and...


  • Mexico City Indie Campers A tiempo completo

    THE ROLE We are looking for an Operations Support Agent to be part of our Operations Excellence team - you will be responsible for engaging in friendly contacts with our internal operational teams all over the United States, Canada, Australia and New Zealand, responding to all inquiries and assisting them with the daily activities and needs. As...


  • Mexico City Indie campers A tiempo completo

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Sales Support Junior

    hace 4 semanas


    Mexico City SoftwareONE A tiempo completo

    Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide...

  • Customer Support Agent

    hace 2 meses


    Mexico City Capital Recruit A tiempo completo

    About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...

  • Customer Support Agent

    hace 2 semanas


    Mexico City Capital Recruit A tiempo completo

    About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...


  • Mexico City Santander A tiempo completo

    Junior Banker-Corporate Banking MultinacionalesCountry: Mexico Grupo Santander es el banco líder que a través de más de años de reinvención, ha llegado a ser una organización sin fronteras con presencia en más de países, nacionalidades y equipos multiculturales que comparten idiomas. Lo importante para nosotros son nuestros clientes, colaboradores,...


  • City, México Gratia A tiempo completo

    **Summary**: Gratia is a staffing and upskilling company that is seeking a motivated and experienced Junior Consultant to join the team. In this role, you will work alongside senior consultants to provide support in various areas including management, strategy, and operations. You will be responsible for the delivery of projects and contributing to the...


  • Mexico City GoFleet A tiempo completo

    Technical Support AgentIn Office | Mexico CityAbout the company:We're a leader in fleet management, delivering advanced telematics solutions to minimize vehicle downtime. Our mission is to provide exceptional, tailor-made services using cutting-edge technology. We provide fleet management hardware, an AI-driven software platform, and fleet management...

  • Junior Designer

    hace 1 semana


    Mexico City CV-Library A tiempo completo

    Junior Designer | I-Gaming | Fully Remote Zachary Daniels Recruitment is delighted to be supporting this market leading i-gaming business in the appointment of this newly created Junior Designer role. Reporting to the Design Manager, you will be responsible for working on marketing contents for our clients social media channels, web, emails and...


  • City, México KAL ATM Software GmbH A tiempo completo

    **Location**:Mexico City Job Summary As a Junior IT Systems Engineer based in our Mexico City office, you will report directly to Global IT Systems Manager and will share responsibility for the day-to-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices. There...


  • Mexico City MXES Entserv Enterprise Services Mexico S. de R.L. de C.V. A tiempo completo

    Job Description: About the role: At DXC we are looking for an enthusiastic and agile SAP PTP Junior Consultant for our new S/4HANA projects. As a SAP PTP Junior Consultant, you will assist in the design, implementation, and support of SAP PTP solutions for our clients. You will work closely with senior consultants and clients to understand business...

  • Junior Noc Analyst

    hace 7 meses


    City, México Solera A tiempo completo

    Job Title/Location Who We Are The Role We are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform. What You’ll Do - Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing. - Ensure incident management processes...


  • City, México PayJoy A tiempo completo

    **Responsabilidades**: - Respuesta a consultas: los agentes de Atención al Cliente gestionan las consultas entrantes de los clientes a través de diversos canales, como llamadas telefónicas, correos electrónicos, chat en directo o redes sociales. Proporcionan información rápida y precisa, respondiendo a las preguntas e inquietudes de los clientes -...


  • City, México PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...


  • City, México AIG A tiempo completo

    This role is a backfill. The bilingual agents of the FNOL booth are responsible for answering inbound calls in English received at the Mexico Contact Center covering a 7 x 24-hour service schedule for customers who need assistance due to an accident or assistance in compliance with local regulations and criteria established in accordance with AIG guidelines....


  • Mexico City MXES Entserv Enterprise Services Mexico S. de R.L. de C.V. A tiempo completo

    Job Description: About the role: At DXC we are looking for an enthusiastic and agile SAP PTP Junior Consultant for our new S/4HANA projects. As a SAP RTR Junior Consultant, you will assist in the design, implementation, and support of SAP Record to Report solutions for our clients. You will work closely with senior consultants and clients to...