Order Management

hace 1 semana

Tijuana, México NAPS A tiempo completo

**Vacante para la empresa NAPS en Parque Industrial Los Pinos -Tijuana, Baja California**:
**Customer service agent /Order management**:** Customer Support Representative**

To providecustomers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested.

**MINIMUM QUALIFICATIONS**:

- High School Diploma or equivalent
- Methodical, organized and detail oriented work habits and ability to work independently and take charge with minimum direction.
- Strong written and verbal communication skills, excellent phone presence, and professional image
- Past experience working collaboratively, in a team oriented environment.
- Ability to accurately perform duties that require basic math aptitude.

**PREFERRED QUALIFICATIONS**:

- 2+ years of experience in an office environment providing customer service, data entry, and telephone support in a manufacturing or service company.
- Demonstrated ability to effectively service and drive solutions for customers.

**ESSENTIAL FUNCTIONS**:

- Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
- Understands and appliesCompany procedures, policies and guidelines.
- UnderstandsCompany products, product numbers and catalog material.
- Accurate entry of customer orders same day as receipt.
- Prompt resolution and follow up of order discrepancies with customers.
- Communicate accurate information to customers regarding delivery, price and order information.
- Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.
- Accurately and promptly maintains customer orders using daily exception reports and updates.
- Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
- Consistently monitors mailboxes specific to customer service and actions promptly.
- Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.

**OTHER FUNCTIONS**:

- Comply with all of the Company's employee safety expectations and standards. Identify and bring forward safety risks or problems, make suggestions to improve safety, and assure that each other works safely.
- Maintains an orderly and clean work environment.
- Answer customer telephone inquiries and utilize computer system to respond in an accurate, timely and professional manner.
- Be familiar with and keep up-to-date on key policies and procedures as they relate to Sales and Customer Service.
- Maintain a thorough knowledge of customer accounts and product lines and capabilities.
- Perform all other duties as assigned.

**To work in Parque Industrial Pinos.**

**Schedule: Monday to Friday 7:00 am to 5:00 pm.**

**Nível de educación deseada**:
Superior - trunco

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Tecnología / Internet

**Industria**:
Fabricación Eléctrica / Electrónica

**Habilidades**:

- oracle
- order management
- bilingüe
- sales force
- customer service

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