Customer Analytics Manager for Hp.com

hace 7 meses


Tlaquepaque, México Hewlett Packard A tiempo completo

Individual who has hands on experience with a focus on numbers and querying databases to build out usecases and dashboards.

Knowledge and Skills:

- Analyzing customer data to better understand customers
- Leverage the customer data to create segments for targeting and experimentation
- Enrich the customer data with firmographic and intent data
- Evaluate cross-sell, loyalty and retention programs
- Evaluate marketing performance
- SMB business experience and SQL are all nice to have but the core is still “Customer Analytics and someone with experience with analyzing customer data to improve performance”
- Customer retention programs
- Cross-sell programs
- Known user acquisition program
- Customer Data Platform (CDP) and clean room concept for utilization of data (so ability to centralize all data that can be leveraged across platforms/programs.
- Lead customer loyalty programs (points system, etc)
- Logged in customer analysis (private stores, etc)
- Creating an ideal customer profile with different levers for purchase propensity
- Ability to run Churn reduction programs
- Strong desire to create customer segments to get to the right people with the right message from the most effect channel

**Hard skills**:

- Analytics
- SQL
- Visualization: PowerBi/tableau/Looker/Datastudios
- SFMC
- Tool usage for BRD lead acceleration: Outreach. Coversica



  • Tlaquepaque, México Hewlett Packard A tiempo completo

    Individual who has hands on experience with a focus on numbers and querying databases to build out usecases and dashboards. Knowledge and Skills: - Analyzing customer data to better understand customers - Leverage the customer data to create segments for targeting and experimentation - Enrich the customer data with firmographic and intent data - Evaluate...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThe Hewlett Packard Customer Experience Manager will be a pivotal member of the global Customer Experience team. The role will leverage Qualtrics' Experience Management (XM) platform to design, implement, and optimize customer feedback programs.Main ResponsibilitiesConfigure and manage Qualtrics XM Engage tools to capture, analyze, and report on...

  • Customer Success Manager

    hace 3 semanas


    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role also involves designing experiments for deep understanding of complex process, participating in software and systems project planning, and implementing new processes and...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Description -** Internship description: The North American Customer Operations organization is focused on delivering an excellent Customer Experience for HP customers. As an intern in the Order Fulfillment for North America market, you will contribute through specific projects focused on Dispute resolution and avoidance process execution, data analytics,...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job Summary: The CX Insights Manager will be a pivotal member of the global Customer Experience Listening team within Hewlett Packard. This role will leverage Qualtrics' Experience Management (XM) platform, including XM Engage and XM Discover, to design, implement, and optimize customer feedback programs, ensuring seamless integration of customer insights...


  • tlaquepaque, México HP A tiempo completo

    Customer Success Manager Description: This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role involves designing experiments for a deep understanding of complex processes, participating in software and systems project planning,...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Who we are**: Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do. To make what we make. To invent, and to reinvent. To engineer experiences that amaze. We won’t stop pushing ahead, because you...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: THE ROLE: The Sr. Manager, Digital Data & Insights is responsible for executing and refining digital product activation strategies directly under the guidance of the Director, Digital Commercial Realization & Operations. The role will be responsible for data governance, providing timely & accurate tracking & insights, highlighting potential...


  • tlaquepaque, México Hewlett Packard Enterprise A tiempo completo

    This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role also involves designing experiments for deep understanding of complex processes, participating in software and systems project planning, and implementing new processes and...


  • tlaquepaque, México HP A tiempo completo

    This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role also involves designing experiments for deep understanding of complex process, participating in software and systems project planning, and implementing new processes and...


  • Tlaquepaque, Jalisco, México Hp A tiempo completo

    Job Summary: The Qualtrics Technical Lead will be a pivotal member of the global Customer Experience Listening team. This role will leverage the Qualtrics XM platform to design, implement, and optimize customer feedback programs, ensuring seamless integration of customer insights into the company's broader CX strategy.Key Responsibilities: Configure and...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the Role:We are seeking a highly motivated Data Analytics Specialist to join our IT Service Management (ITSM) Governance, Compliance and Analytics team at Hewlett Packard. This is an exciting opportunity to develop your skills in reporting and data analytics to support the IT Risk Management and compliance organization.You will have the chance to...


  • Tlaquepaque, México SFIS International Services A tiempo completo

    Company dedicated to federal cargo transportation specialized in refrigeration, due to growth and development, seeks: Customer experience manager Objective: Monitor interactions with customers, by planning strategies that increase customer satisfaction. Activities: Create and develop the international customer service department. Strengthen negotiations...

  • Market Sc Operations

    hace 6 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. We are a company full of makers, dreamers, thinkers and inventors. We innovate to make an impact on the planet and contribute to humanity. Our culture shapes how we create technology that inspires ambitious and meaningful...

  • Data Architecture

    hace 5 días


    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** Business Planning Manager is responsible for leading data architecture, reporting, and business planning efforts within the organization. This role involves managing complex data environments, streamlining reporting processes, and ensuring cross-departmental alignment to drive data-driven decision-making. Key responsibilities include...


  • Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    Job Description:We are seeking a highly motivated and customer-focused Customer Service Representative to join our e-commerce team at Arrow Electronics.The successful candidate will be responsible for providing exceptional customer service via phone, email, and chat, ensuring that customers have a positive experience with our company.Key responsibilities...


  • Tlaquepaque, Jalisco, México Micron A tiempo completo

    About UsMicron Technology is a global leader in innovative memory and storage solutions. Our mission is to empower the data economy, enabling advances in artificial intelligence and 5G applications.Job DescriptionWe are seeking an experienced Data Analytics Professional to join our Identity Governance team. As a key member of this team, you will be...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is located in Supply Chain Global Accounts Customer Operations and is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. - The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Associate to join our Digital Team at Arrow Electronics, Inc. in Mexico.This is an entry-level position that involves providing expert-level customer service, interfacing directly with customers for resolution, and maintaining a high level of professionalism.Key ResponsibilitiesPrioritize a...


  • Tlaquepaque, Jalisco, México Micron A tiempo completo

    At Micron, we are a leading innovator in memory and storage solutions. Our focus on customer satisfaction, technological excellence, and operational efficiency drives our portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands.We enable advancements in artificial intelligence and 5G applications...