Customer Support Associate Iii

hace 7 meses

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate III

**Are you looking for a fantastic career opportunity? **Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a **Customer Support Associate III** for our Tlaquepaque branch who is passionate about being on the forefront of leading-edge tech

**What You'll Be Doing**:

- Act as communication coordinator from the Service Centre towards assigned customers.
- Manage both EDI and manual customer order entry.
- Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
- Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
- Manage compliance with export rules for controlled products, including preparation of export licenses.
- Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
- Manage customer returns / RMA and invoice discrepancies.
- Communicate with the customers regarding order confirmation, shipping and tracking information.
- Create and send out defined reports to the customers on a regular basis.
- Occasionally participate to meetings with customers as required.
- Manage customer forecast communication both internally and externally.
- Analyse, escalate and take appropriate action on Shortages.
- Create new customer price agreements.

**What We Are Looking For**:
Experience / Education

Typically requires a 3-year degree and 3-5 years of related experience. May require specific certifications.
- Intermediate to advanced knowledge of Microsoft Excel
- Ability to communicate fluently in English
- Previous experience in similar role

**Work Arrangement**:

- Hybrid: 3 days in office / 2 days from home

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package:

- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- On-site Gym and Lockers, Free for Use to All Employees
- Growth Opportunities, and more

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process

**Annual Hiring Range/Hourly Rate**:
$21,191.67 - $24,933.33 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

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