Customer Support Associate

hace 4 días

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate

Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

**What You'll Be Doing**:

- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

**What You'll Need**:

- Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 1-3 years of customer service experience.
- Intermediate knowledge of Microsoft Excel.
- Ability to communicate fluently in English.

**What's In It for You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more

**Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.**

**Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)**

**Annual Hiring Range/Hourly Rate**:
$16,816.67 - $20,350.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

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