Data Analyst for Call Center

hace 3 semanas

Desde casa, México Telvista A tiempo completo

**Report Data Analyst Job Description**

**Job Summary**:Responsible for converting data into captivating and visual representations to help our business users make better, data-driven decisions. The data analyst will work to interpret and portray data to tell stories in a variety of different user situations. Working closely with the Telvista departments, business teams and client scopes and data metrics selecting appropriate data sources for data visualizations. Additionally, the Data Analyst maintains and updates current dashboards monitoring, report generation and delivery both internally and externally and overall business metrics.

**Essential Duties and Responsibilities **include the following. Other duties may be assigned.

Perform end-to-end data analysis, including data discovery and validation, ETL, data QA, analysis, visualization, and data presentation to internal and external users.

Interface with the requestor to understand data analysis requirements, and questions to be answered and determine the approach to answering the question at the right level.

Drive continuous improvement efforts on automation of data by interfacing with data business users across the organization.

Design, development, testing, and deployment of Sisense and/or SAP Business Object Dashboards and/or Reports.

Work with internal departments to identify business intelligence, reporting, and information needs.

Maintain existing and design, develop, and test new database objects.

Maintain existing and design, develop, and test new ETL flows.

Review daily job execution reports and alerts and follow up on exceptions.

Maintain existing and design, develop, and test new, Sisense dashboards, SAP Business Object alerts, and reports.

Troubleshooting all aspects of report development, design, preparation and delivery.

Participate in daily stand-ups and meetings.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

**Qualifications **The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.

**Education and/or Experience**:Associate degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

**Language Skills**:Ability to read and interpret documents and procedure manuals. Ability to write simple reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 100% fluent conversational and technical English communication.

**Mathematical Skills**:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- SAP Business Objects
- Sisense
- SQL and or Oracle database development and administration skills
- Expert level Excel development for reporting
- SSIS Automation and/or ETL development and management.
- Visual Studio
- Excellent troubleshooting skills in all phases of report delivery

**Physical Demands**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision.

Employee must maintain regular and acceptable attendance at such levels as determined at Telvista’s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.

Telvista is an Equal Opportunity Employer

Pay: $250,000.00 - $300,000.00 per month

Work Location: Remote

Expected Start Date: 09/04/2023

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