Customer Support Specialist I

hace 2 semanas


Nuevo Laredo, México Transplace Laser S. de R.L. A tiempo completo

Las principales actividades que buscamos sumar al equipo de Ejecutivo de cuenta de importacion son:

- Atención a clientes (Revisión, contestación de correos electrónicos y seguimiento a

sus peticiones hasta que se cumplan).
- Revisiones de RRNA.
- Solicitar información y documentos de la mercancía al cliente.
- Reportar cualquier discrepancia, daño de mercancía o estatus de su embarque al

cliente.
- Abrir firma de consolidado
- Consolidar cargas y coordinar pedimentos consolidados.
- Revisar inventario del cliente y enviárselo.
- Elaborar nota de tráfico.
- Crear/Elaboración de tráficos o referencias.
- Revisión de material.
- Estar al día con las clasificaciones.
- Elaboración de remesas.
- Llenado del pedimento conforme el anexo 22
- Imprimir previos.
- Glosar pedimentos.
- Revisar regulaciones y restricciones no arancelarias de la mercancía.
- Validación y asegurarse que los pedimentos sean pagados por Tesorería (Bajar

firma de pago).
- Subir a expediente digital Manifestaciones de Valor, Autorizaciones, ITSS y Hojas

de Cálculo y cualquier otro documento que se requiera.
- Llenar reporte de cruce.
- Coordinación de despacho de embarques de acuerdo a requerimiento del cliente.
- Coordinación de Transfers y seguimiento hasta la entrega en destino.
- Revisar portal y mantener al día reporte.
- Comunicación con el Almacén.
- Cotización de transportes e impuestos por la importación.
- Rastrear mercancías.
- Seguimiento para obtención de Inbonds.
- Elaboración de AES
- Reportar detalles en clasificación.
- Elaboración de documentos de salida y COVES.
- Solicitar Transfers al CCD
- Atender proveedores.
- Cancelar Inbond.
- Seguimiento a posibles ISSUES.
- Apoyar al equipo.
- Salvaguardar la patente.
- Cumplimiento a procesos internos.
- Monitorear guías de mercancías con líneas transportistas.
- Reportar a tiempo cualquier suceso.

Funciones esenciales:

- Servicio al cliente

CONOCIMIENTO Y
EXPERIENCIA
- Conocimiento en ley aduanera, comercio exterior y trafico terrestre
- ISO-9001-2015
- OEA
- Ingles 50%

COMPETENCIAS
- Proactivo
- Trabajo en equipo
- Comunicación efectiva
- Enfoque a resultados
- Excelente trato al cliente
- Ordenado
- Predictivo

HABILIDADES
- Negociación efectiva
- Análisis para detectar fallas e implementar mejoras
- Facilidad de palabra
- Tener sentido de iniciativa
- Responsabilidad
- Disponibilidad
- Actitud positiva
- Honestidad e integridad
- Trabajo bajo presión
- Analítico

EXPERIENCIA
- 2 años o más en el puesto

EDUCACIÓN
- Lic. Comercio Exterior

INFORMACIÓN
CONFIDENCIAL
- Expedientes de clientes e información fiscal / legal, acceso a sistemas internos


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