Servers Support Engineer

hace 3 semanas


Ciudad Juarez, México Genpact A tiempo completo

**Responsibilities**
- Technical on Compute solutions like MS AD, Servers
- Bring Industry best practices to ensure operational stability
- Work on Service improvement projects across in partnership with internal and partner teams
- Explore opportunities to optimize the resources
- Relevant years of experience in Installation, configuration and troubleshooting knowledge on several compute technologies
- Should have good understanding with extensive hands-on experience on Active Directory Services, Servers Setup, Virtualization and Backups.
- Provide Lead technical support on all, including complex compute issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team
- Can maintain a lab environment for training, testing of new services and support of customers.
- IT Management Solutions like SCCM, Tanium.
- Should have good understanding about operating systems Windows/Linux based systems
- Handle both re-active (customer call) and pro-active (monitoring) incidents.
- Ability to work in a virtual team environment.
- Ability to work with multiple teams with multi-geo distribution in multiple countries
- Involved in problem management as the owner of the technical resolution Change management.
- Handle standard change request, according to our change control and risk review process.

Qualifications we seek in you

**Minimum qualifications**
- Experience in Installation, configuration and troubleshooting of IT Infrastructure on-prem/cloud
- Advanced English

Preferred qualifications
- Windows Server 2016/2019
- VMware
- NetBackup Software
- SAN/NAS management

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Horario:

- Horas extra
- Lunes a viernes
- Rotativo
- Turno de 8 horas
- Turno matutino
- Turno vespertino

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida

Tipos de compensaciones:

- Bono anual

Puede trasladarse/mudarse:

- 32414, Juárez, Chih.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Educación:

- Bachillerato terminado (Deseable)

Experiência:

- Redes y Servidores: 3 años (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial


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