Technical Support Engineer

hace 1 mes

Ciudad Juarez, México National Instruments A tiempo completo

**Key Responsibilities**
- Resolves technical issues for customers across all account tiers
- Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
- Identifies new sales opportunities in support interactions and shares insight through sales channels.
- Builds customer proficiency for all account tiers through standard services
- Educates customers through formal training and through technical support engagements.
- Captures and documents knowledge to enable self-service resolution
- Learns and adopts Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.

**Qualifications**

**Basic**
- Bachelor’s of Engineering or Computer Science required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science.
- 2 years of experience in customer-facing roles.
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)
- Intermediate or advanced English level, oral and written. (B2 or above)

**Preferred**
- **Communication **- Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
- **Problem Solver **- Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- **Technical **- Familiar with electronic circuit design concepts and basic electronic instrumentation.
- **Dynamic **- Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges.
- **Collaborative - **Team oriented with the ability to effectively collaborate with peers.

**Why NI?
There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

**The people**: We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

**The ideas**: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

**We are changing how we work by offering more flexibility. **NI has decided to take a hybrid approach (working both on
- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.

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