Project Manager Lead

hace 3 semanas

Guadalupe, México Acuity Brands A tiempo completo

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

You may utilize this posting to upload your resume and information.

**Job Summary**:
The purpose and vision of this team will be to take on the most challenging, complex, and exciting projects presented by our customers, lead out in their execution, and deliver a result that far exceeds anyone’s expectations. While admittedly ambitious, this goal will be attained by leveraging the skill and knowledge of customer-focused Project Managers, who will coordinate all necessary stakeholders across the Acuity matrix to plan, execute, deliver, and close out projects. This will include deep level collaboration with Sales, Engineering, Sourcing, Production, Order Support, Customers Ops, Field Services, and Post-Sales, just to name a few. The Team will also develop and maintain close relationships with our Agency network, to better enable Project Managers to provide fleet-footed responses to their ever-changing needs. PMs will have primary responsibility to ensure daily execution of project tasks, while also keeping a close eye on overall progress, reporting out pertinent information to all stakeholders on a consistent basis. Lead PMs will also have the added responsibility of providing assistance, guidance, and additional resources to the rest of the team either through leveraging their project management experience or their high level expertise and relationships in a critical project function, like Production. With a passion for untangling complex problems, conquering the tallest mountains, and delighting our customers along the way, the Project Management Team will transform what has traditionally been a weakness for ABL into one of our greatest strengths.
- Coordinate and collaborate with all necessary stakeholders across Acuity to plan, execute, deliver, and close out higher level and more complex projects.
- Serves as a valuable source of expertise and knowledge, offering guidance and support to colleagues at all levels. Demonstrates a strong commitment to mentoring and empowering others, fostering a culture of continuous learning and growth. By sharing insights and best practices, contributes to the development and success of team members, elevating the overall capabilities of the organization.
- Proactively identifies areas for improvement and takes the lead in driving initiatives that enhance the effectiveness and efficiency of the project management team. Actively contributes to the development of processes and standard work that propel the team forward and align with industry best practices.
- Promote a culture of continuous learning within the team by actively sharing knowledge and delivering impactful trainings. Create an environment where team members can expand their skills and expertise, fostering professional growth and development.
- Cultivate strong and meaningful relationships with customers, fostering trust and open communication to ensure the seamless execution of projects. Proactively engage with customers, understanding their unique needs and challenges, to provide tailored solutions and deliver exceptional experiences.

**Skills and Minimum Experience Required**:

- Naturally empathetic. The ability to step into someone else’s shoes and walk a few miles can make all the difference between someone who is successful in this position and someone who struggles. By truly being able to understand the customer’s pain, you can also produce the best solutions.
- Customer advocacy. Customer Support leaders must be strong, natural advocates. Your entire job is to fight to improve the customer experience, which can sometimes be more difficult than it sounds
- Process driven. We must serve our customers beyond their expectation, and we must have sustainable, repeatable, efficient, and continuously improving processes. The details matter.
- Curious. There is always an improvement to be made. Be curious, learn, engage, and drive impact.
- KPI driven. Everything in this function is measurable. You will find ways to measure how well we’re serving customers with metrics like the Customer Effort Score, Customer Satisfaction Score, and transactional Net Promoter Score for customer service interactions.
- Hungry. A deep desire to learn our business and the processes associated. You will seek to not only be an expert, but the authority, on anything that could impact the customer experience at any point and how we can resolve it.
- Business acumen. Elevated level of business acume

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