Manager, Backlog Management

hace 7 meses

Guadalupe, México Acuity Brands A tiempo completo

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

**ABL and Customer Support**:
ABL has recently formed an Order Excellence team, within Customer Experience, that will serve all ABL’s customers. While the initial focus will be improved order processing and execution, the team will also lead the effort to improve, simplify, and harmonize support processes and activities across ABL. Additionally, the team will define a more concierge and project management like service to be leveraged by select customer engagements based on strategic intent, value, or complexity. We intend to present ourselves as one team; A Grand Central Station of activity through technology and process, while ensuring the right teams and individuals are available, skilled, and empowered to exceed customer expectations. Our mantra: “We’ll take care of it”.

**Your role**:
You are here to bring the customer to the floor of ABL Manufacturing. You will foster strategic relationships with our key Manufacturing team members to bring the voice of the customer, better understand their needs, and bring to light their impact on the business. You will execute the transformation of ABL Backlog Management focused on serving customers according to their real needs. Whether it is a request to expedite an order or aligning production priorities, you are here to aid in defining, implementing, and executing an industry-leading comprehensive approach to customer support through Backlog Management. You will increase your knowledge of system rules and dating logic and with your expertise, you will aid in reimagining the way we service customer orders today. The process you will help develop in this role will mobilize all support teams to collectively achieve our stated CX goal to "increase the industry service level". Your success unlocks capacity within our CX, Product, Operations, and Sales leadership that in turn, leads to further commercial success.

**What you will do**:
Support and Manage:

- Ensure the customer is represented on the factory floor, every day Manage a team of customer support professionals tasked with exceeding the order management expectations of our agencies and customers
- Step-In, in every day, to support the tactical needs of the team
- Act as a point of escalation for both internal and external issues
- Build valued relationships with our internal partners and support teams to drive our transformational efforts and achieve ABL’s goal to “increase the industry service level”
- Ensure collaborative work is in place with Production, Distribution, Sourcing, and Product teams to deliver to customers´ expectations
- Continuously evolve the processes, structure, skills, and abilities of the backlog management team ensuring that everyone presents a common, expectation exceeding, experience to our customers
- Ensure those you lead are supported with training and resources to sustainably serve our customers while growing their respective careers

Mentor:

- Guide team members on their career path, helping create plan that leads to positive growth/upward mobility
- Make space for associates within the org to try and learn new things
- Utilize Acuity's systems and processes for team member performance feedback and coaching on a regular basis

Customers and Agents:

- Lead & participate in customer/job site visits; Particularly large or strategic customers to establish experience presence, firsthand experience to customer impact, and to receive customer feedback for improvements on service and the overall customer experience

Company Initiatives
- Active owner of annual initiatives to increase the industry service level
- Active owner of annual initiatives to improve team productivity
- Active owner of annual initiatives to improve CX cultural norms

**Technology you´ll leverage**:

- Agile. Our agents (more so than customers) rely heavily upon Agile, the processes it enables, and the business rules it enforces. Prepare to develop breadth and depth in both the processes and the technology.
- Common CRM. We have and will continue to add key customer support and engagement activity in a common CRM. We will use the platform to define our standard work and build complete customer stories such that anyone can speed up on a customer or agent account quickly.
- MPS tool (Master Production Schedule). We will increasingly use this new platform to serve our business.

**What we are looking for in you**:

- Customer empathy and advocacy. Ability to step into som

  • Manager, Backlog Management

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Director Backlog Management

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Backlog Management Manager

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Strategic Backlog Manager and Customer Advocate

    hace 1 día

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Backlog Manager and Customer Advocate to join our team at Acuity Brands.This is a unique opportunity to make a significant impact on our customer experience by driving transformational efforts in backlog management and customer support.Key ResponsibilitiesFoster strategic relationships with key...

  • Backlog Management Manager

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Backlog Management Manager

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Account Manager Elearning LMS Formación

    hace 6 meses

    Guadalupe, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalupe, Nuevo León**: **Sobre nosotros** - Somos una empresa orgullosamente mexicana, nos enfocamos en el diseño, desarrollo y administración de experiências de aprendizaje a través de diplomados, cursos, talleres mediante actividades de diseño instruccional corporativo para empresas de diversos sectores,...

  • Backlog Management Representative Ii

    hace 8 meses

    Guadalupe, México Acuity Brands A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: **Skills**: **Education (minimum education required)**: **Preferred Education (i.e. type of degree)**: **Skills and Minimum Experience Required**: **Preferred Skills and Experience**: **Physical Requirements**: **Travel Requirements**: **Other**:

  • Sr Mgr Backlog Management

    hace 8 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Account Manager Ventas LMS Elearning

    hace 6 meses

    Guadalupe, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalupe, Nuevo León**: **Sobre la empresa** - Somos una empresa orgullosamente mexicana, nos enfocamos en el diseño, desarrollo y administración de experiências de aprendizaje a través de diplomados, cursos, talleres mediante actividades de diseño instruccional corporativo para empresas de diversos...

  • Materials Manager

    hace 1 mes

    Guadalupe, México Xylem A tiempo completo

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...

  • Customer Support Coordinator

    hace 6 días

    Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

    We are Acuity Brands Lighting, Inc., a leading industrial technology company that designs, manufactures, and brings to market innovative products and services.Our goal is to make a valuable difference in people's lives by developing technology that helps save energy and reduce carbon emissions.We are positioned at the intersection of sustainability and...

  • Site Procurement Manager, Site Procurement Manager

    hace 6 meses

    Guadalupe, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    3+ years of experience in Procurement or Supply Chain (Planning or Inventory Management). - Microsoft Excel proficiency. - Experience using ERP systems. - Business English, Fluent to speak and write. - Supplier relationship experience. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented,...

  • Director Customer Care

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Care Specialist Ii

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Site Procurement Manager, Site Procurement Manager

    hace 6 meses

    Guadalupe, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Site Procurement Manager (FC), you will own the site’s procurement operation responsibilities,...

  • HR Manager

    hace 5 días

    Guadalupe, México Hammond Power Solutions A tiempo completo

    Key Responsibilities: - Operationalizes people and culture plans that support the delivery of the People & Culture strategy & KPI’s compliance in alignment with our business plan and departmental business needs. Models the HPS Brand and Culture across HPS. - Talent Acquisition. Identify, attract, select, and retain highly qualified people. - Performance...

  • Global Cost Accountant

    hace 3 meses

    Guadalupe, México DMTC Technology Services, S. de. R.L. de C.V. A tiempo completo

    The Manufacturing Cost Accountant plays a key role in the success of the Global Operations function at Dematic. This role would be supporting a manufacturing facility within a much larger global organization (35,000 employees globally). This position provides exposure to various levels of management within Dematic and is a springboard to more progressive...

  • Delivery Shift Manager

    hace 6 meses

    Guadalupe, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - A completed Bachelor’s Degree or 2+ years Amazon experience. - 5+ years of General Experience - 3+ Years as manager of managers - English Intermediate-advanced proficiency At Amazon, we're working to be the most customer-centric company on earth. To get there, we need...

  • Delivery Shift Manager

    hace 7 meses

    Guadalupe, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English fluency (C1+) - +2 years as people manager - +3 years of general experience At Amazon, we're working to be the most customer-centric company on earth. To get there, we need...