Director Backlog Management

hace 7 meses

Guadalupe, México Acuity Brands A tiempo completo

Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.

Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) y Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.

Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.

**Resumen del trabajo**:
You are accountable for bringing the voice of CX into our Mexico operations. You will foster strategic relationships with our manufacturing leaders & key management team members to bring the
voice of the customer, better understand their needs, and bring to light their impact on the business. You will execute the transformation of ABL Backlog Management focused on serving customers according to their real needs. Whether it is a request to expedite an order or aligning production priorities, you will be accountable for defining, implementing, and ensuring execution of an industry leading
comprehensive approach to customer support through Backlog Management. You will increase your knowledge of system rules and dating logic and with your expertise, you will reimagine the way we
service customer orders today. The processes you will develop in this role will mobilize all support teams to collectively achieve our stated CX goal to "increase the industry service level". Your success unlocks capacity within our CX, Product, Operations, and Sales leadership that in turn, leads to further commercial success.

**Tareas y responsabilidades clave (funciones esenciales)**:

- Strategic direction and Leadership
- Talent Development
- Backlog management
- Customer Support
- Lead & participate in customer / job site visits; Particularly large or strategic customers to establish experience presence, firsthand experience to customer impact, and to
receive customer feedback for improvements on service and the overall customer experience.

**Experiência preferida (es decir, sector de experiência)**:

- Bachelor’s degree or equivalent work experience or certifications
- Solid understanding of staff management and business strategies
- Excellent problem-solving and critical thinking skills
- Superior management and interpersonal skills
- 9+ years’ customer and managerial experience across a variety of domains

**Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.

  • Manager, Backlog Management

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Manager, Backlog Management

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Backlog Management Manager

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Backlog Management Manager

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Strategic Backlog Manager and Customer Advocate

    hace 3 semanas

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Backlog Manager and Customer Advocate to join our team at Acuity Brands.This is a unique opportunity to make a significant impact on our customer experience by driving transformational efforts in backlog management and customer support.Key ResponsibilitiesFoster strategic relationships with key...

  • Director Customer Care

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Backlog Management Manager

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Backlog Management Representative Ii

    hace 9 meses

    Guadalupe, México Acuity Brands A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: **Skills**: **Education (minimum education required)**: **Preferred Education (i.e. type of degree)**: **Skills and Minimum Experience Required**: **Preferred Skills and Experience**: **Physical Requirements**: **Travel Requirements**: **Other**:

  • Sr Mgr Backlog Management

    hace 9 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Strategic Sourcing Director

    hace 9 horas

    Guadalupe, Nuevo León, México Kion North America A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Sourcing Director to join our team at Kion North America. This is a unique opportunity to leverage your expertise in strategic sourcing, negotiation, and category management to drive business growth and improvement.

  • Customer Experience Support Specialist

    hace 2 días

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking a skilled Customer Experience Support Specialist to join our team at Acuity Brands. This role is responsible for providing exceptional internal processing and backlog management support to ensure smooth order fulfillment.

  • Factory Operations Director

    hace 3 días

    Guadalupe, Nuevo León, México Prodensa A tiempo completo

    At Prodensa, we are seeking a skilled Factory Operations Director to lead the establishment of our new plant in Guadalupe.Key Responsibilities:Design and plan the Mexican plant to ensure compliance with project review and local policy requirements.Align daily operations and management with local laws and regulations, as well as business unit...

  • Human Resources Director for Agroindustry

    hace 3 semanas

    Guadalupe, Nuevo León, México Hr Connect S.A De C.V A tiempo completo

    Strategic HR LeadershipWe are seeking a highly experienced Human Resources Director to lead our HR team in the agroindustry sector.The successful candidate will develop and implement strategic HR plans that align with our business objectives, collaborating closely with senior management to identify HR-related challenges and opportunities for...

  • Customer Support Coordinator

    hace 4 semanas

    Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

    We are Acuity Brands Lighting, Inc., a leading industrial technology company that designs, manufactures, and brings to market innovative products and services.Our goal is to make a valuable difference in people's lives by developing technology that helps save energy and reduce carbon emissions.We are positioned at the intersection of sustainability and...

  • Hyatt | DIRECTOR OF SALES

    hace 2 días

    guadalupe, México Hyatt A tiempo completo

    Organization - Dream Valle de Guadalupe Summary The Director of Sales and Marketing is a seasoned Sales and Marketing professional with a proven track record of driving innovative and highly-effective sales and marketing strategies that achieve measurable results. The DOSM is an active seller who also oversees the Sales and Marketing Department’s efforts...

  • Customer Care Specialist Ii

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Director of Finance

    hace 7 meses

    Valle de Guadalupe, México Dream Valle de Guadalupe A tiempo completo

    Summary **The Director of Finance is responsible for the financial functions in the hotel and works closely with the General Manager, Ownership, and Corporate office to ensure accurate reports are submitted on time, including general ledger reconciliation, monthly and quarterly sales tax filings, timely monthly financials, balance sheet analysis, year-end...

  • Operations Director for Delivery Station

    hace 4 semanas

    Guadalupe, Nuevo León, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Job DescriptionWe are seeking an experienced Operations Director to lead our delivery station team in Nuevo León, Mexico. As a key member of Amazon Logistics Team, you will be responsible for the day-to-day management of the delivery station, overseeing operations that focus on delivering Amazon orders directly to customers.Main Responsibilities:Leading a...

  • Human Resources Director

    hace 6 días

    Guadalupe, Nuevo León, México Hr Connect S.A De C.V A tiempo completo

    About UsHr Connect S.A De C.V is a leading company in the agroindustry sector, seeking a highly skilled and experienced Human Resources Director to join our team. About the RoleWe are looking for a strategic HR leader who can develop and implement effective HR strategies that align with our business goals. The ideal candidate will have a strong background...

  • Director of Organizational Excellence

    hace 3 días

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    We're a leading industrial technology company that uses innovation to drive progress. Our vision is to make a valuable difference in people's lives, and we're seeking an exceptional professional to join our team.As the Director of Organizational Excellence or Strategic Operations Manager, you'll be responsible for developing and implementing strategies that...