Workforce / Real Time Analyst
hace 2 meses
IMPORTANTE CALL CENTER SOLICITA - REAL TIME ANALYST / WFM
**Requisitos**:
Desde Lic. trunca
Manejo de Excel avanzado
Experiência mínimo de 1 año como Real Time, WFM o MIS
Conocimiento de métricas operativas de Contac Center
**Funciones**:
Gestión de tiempo real de auxiliares y tiempos de conexión
Envió de reportes de productividad a operación
Análisis de desviaciones en plan de vuelo
**Conocimientos**:
Análisis de datos y marcado en call center
Realizar reportes gerenciales
Manejo de métricas de call center
Conocimiento de KPI´s y SLAS´s en campañas In y Out Bound
Adherencia de las llamadas telefónicas
Dimensionamientos
Conocimiento financiero
**Ofrecemos**:
Sueldo base bruto
Prestaciones de ley
Postúlate por este medio y en un momento nos contactamos contigo, mencionando la publicación con Areli Cruz.
Av. Rodolfo Gaona 3-Piso 8, Periodista, Miguel Hidalgo, 11220 Ciudad de México, CDMX
Al ser una empresa socialmente responsable e incluyente no discriminamos por ningún motivo, causa o circunstancia y no solicitamos certificados médicos de no embarazo ni de virus de inmunodeficiencia humana.
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