Workforce / Real Time Analyst

hace 2 meses


Miguel Hidalgo, México Comdata Group A tiempo completo

IMPORTANTE CALL CENTER SOLICITA - REAL TIME ANALYST / WFM

**Requisitos**:
Desde Lic. trunca

Manejo de Excel avanzado

Experiência mínimo de 1 año como Real Time, WFM o MIS

Conocimiento de métricas operativas de Contac Center

**Funciones**:
Gestión de tiempo real de auxiliares y tiempos de conexión

Envió de reportes de productividad a operación

Análisis de desviaciones en plan de vuelo

**Conocimientos**:
Análisis de datos y marcado en call center

Realizar reportes gerenciales

Manejo de métricas de call center

Conocimiento de KPI´s y SLAS´s en campañas In y Out Bound

Adherencia de las llamadas telefónicas

Dimensionamientos

Conocimiento financiero

**Ofrecemos**:
Sueldo base bruto

Prestaciones de ley

Postúlate por este medio y en un momento nos contactamos contigo, mencionando la publicación con Areli Cruz.

Av. Rodolfo Gaona 3-Piso 8, Periodista, Miguel Hidalgo, 11220 Ciudad de México, CDMX

Al ser una empresa socialmente responsable e incluyente no discriminamos por ningún motivo, causa o circunstancia y no solicitamos certificados médicos de no embarazo ni de virus de inmunodeficiencia humana.


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