Helpdesk Associate Part-time
hace 2 semanas
NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time
- Requirements:
- Live in Mexico and be a Mexican citizen
- Availability to work 22.5 hours per week FROM 7:00AM TO 12:00PM (availibility during weekends)
- Finished high school (we will be asking for a proof of completion that has the SEP stamp)
- **Advanced English**:
- Looking to work in IT Environment
- 6 months of experience in customer service and tech support
We Offer:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company
Activities:
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**Job Type**: Part-time
**Salary**: $7,400.00 per month
Application Question(s):
- Do you have an ADVANCED level of English and good pronunciation?
- Do you have an OFFICIAL certificate of completion from your highschool? Debe tener el sello de la SEP, no puede ser sólo el diploma
- Do you have experience in tech support for Windows?
- If needed, are you available to work on weekends?
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