Back Office/data Entry Support

hace 3 semanas


Tijuana, México Sol Nova Contact Center A tiempo completo

**Key Responsibilities**:
**ABLE TO WORK ONSITE ONLY**

*Resolve routine, complex, and unique questions/issues.

*Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

*Demonstrates accuracy in processing changes to customer financing agreements based on the information provided and identifies Homeowners signatures.

*Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates.

**Functional Skills**

*Solar and Call Center Exp a **BIG PLUS**......

**Availability from Monday to Friday and One Saturday a Month**

*Excellent level of communication skills **(both written and verbal B2 OR BETTER)**

*Flexible and adaptable to business requirements for changes needed to service the customer

*Ability to prioritize and multi-task

Pay: $16,800.00 - $18,000.00 per month

Ability to commute/relocate:

- 22010, Misión de San Javier, Zona Urbana Rio Tijuana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have availability from 6am to 9pm and Saturday?
- What is your English level, (A0/A1, A2,B1,B2,C1 or C2)
- High school or equivalent
- How many years of Customer Service /Back Office Or Solar do you have?

Work Location: In person

Application Deadline: 12/10/2023
Expected Start Date: 16/10/2023


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