Desktop Support Specialist

hace 2 semanas


Tijuana, México Utiliware A tiempo completo

**Responsibilities**

Performing your technical tasks, including:

- providing support for Tier 1 and Tier 2 support tickets
- managing client data backups
- entry-level system administration tasks
- trouble-shooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues
- solving Office365 issues including password resets, new user creation, license assignment, software installs and other issues
- supporting other technical assignments as required for client projects and implementations
- Performing your documentation tasks, including:

- Working with our supporting vendors (both software and hardware) to escalate and resolve issues
- Supporting our end user help desk team as necessary when tickets are escalated to you
- Training client team members as required (for either onboarding or other situations)
- Good knowledge of desktop and laptop support (Windows and MAC)
- Possess excellent general business knowledge to complete assigned tasks
- Excellent written and verbal English communication skills
- Excellent customer service skills
- Superior analytical, organizational and troubleshooting/ problem solving skills
- Ability to confidently and competently complete tasks with deadlines
- Ability to work and be available during 8:00 A.M. - 5:00 P.M PST Los Angeles Timezone. shift (you will work 5 hours with a 15 minute break)
- Availability to work after hours and weekends (infrequent & compensated)
- Strong knowledge of Windows 7-10
- Strong knowledge of the MS Office suite
- Tier 2+ level networking skills (VLANs, DHCP, DNS)
- Understanding of domains, user profiles and how they work (Tier 2 level)
- Understanding of Office 365
- Understand Active Directory (Domain Controllers)
- Knowledge of VoIP
- Strong analytical skills
- A minimum of 2 years of recent experience troubleshooting various technology and user situations
- Self-motivated with a positive mindset and high level of enthusiasm
- Responsible and dedicated to the quality of work performed
- High attention to detail while dealing with a continuous flow of new and existing issues
- Ability to switch between tasks with mínimal disruptions to support needs of the business
- Ability to relay technical information clearly and simply to non-technical people

Pay: $22.00 - $25.00 per hour

**Education**:

- High school or equivalent (preferred)

**Experience**:

- in Remote Troubleshooting (preferred)

**Language**:

- English (required)



  • Tijuana, México Integon Service Co. A tiempo completo

    OUR COMPANY: Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our...


  • Tijuana, México Teradata A tiempo completo

    What You’ll Do The Technical Support Professional - Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting...


  • Tijuana, México Eaton Corporation A tiempo completo

    Eaton’s AER Aerospace Group division is currently seeking a Customer Support Specialist. **What you’ll do**: Manage business interactions and relationships between Customers, Operations Teams, and other key functions within the organization to ensure complete customer satisfaction. Coordinate with other Fluid and Electrical Distribution (FED) locations...


  • Tijuana, México North American Production Sharing, Inc. A tiempo completo

    We are a leading manufacturing company that produce kitchen cabinet in the United States. Technology is the lifeblood of our business – we believe that data-driven companies will dominate our space. We are the high-tech leader of our industry and are looking for talented Data Scientists to join us to deploy the latest ML and AI techniques and technologies...

  • Edi Specialist

    hace 1 mes


    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: Position Electronic Data Interchange (EDI) Specialist - Tier I Description Basic EDI support role for the Information Technology department. Responsibilities include supporting internal customers to analyze, interpret, and troubleshoot EDI transactional...


  • Tijuana, México Thermo Fisher Scientific A tiempo completo

    **Customer Experience Specialist** The Customer Experience Specialist will be responsible for driving voice of customer feedback across digital platforms. Success in this role requires being highly skilled at influential communication across a broad organization as well as the ability to think critically and problem solve to identify and implement process...

  • Master Data Specialist

    hace 4 semanas


    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades Our team is looking for a Master Data Specialist who has a passion for data and understands the significance of data integrity in Supply Chain planning systems to support the continued success of our business. The Master Data Specialist will support the Supply Chain team by inputting and maintaining all data...

  • Edi Specialist

    hace 1 mes


    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    Position Electronic Data Interchange (EDI) Specialist - Tier I Description Basic EDI support role for the Information Technology department. Responsibilities include supporting internal customers to analyze, interpret, and troubleshoot EDI transactional data issues while maintaining the EDI automated system. You will also provide support to all EDI...


  • Tijuana, México USA Vein Clinics A tiempo completo

    **Description** **Responsibilities**: - Assisting offices in multiple states to ensure that computers and networking are in place - Working closely with corporate support teams - Managing multiple projects - Working with senior management to support the execution of company strategy - Assisting with the integration of new locations, as added - Providing IT...


  • Tijuana, México Teleflex A tiempo completo

    Position Summary Associate sales specialist will be responsible of execution of Mexico and LATAM regional sales initiatives promoting medical product lines of Vascular, Interventional, Anesthesia, Respiratory and Surgical products. Positions will be based in Tijuana, reporting to National Sales manager and working with dealers and direct hospital accounts. ...

  • IT Support Specialist

    hace 4 semanas


    Tijuana, México CallTree BPO A tiempo completo

    Experience: 1 year of experience or more (can be recent graduates) Technical knowledge in: Oracle databases, SQL Server, Mysql Data analysis using platforms e.g.: Tableau, business object, Power BI, or similar Career Bachelor's degrees in Computer Science, Information Technology, Computing or related field Knowledge of programming languages, java, C#, php...

  • HR Specialist

    hace 1 semana


    Tijuana, B.C., México PSC Industries A tiempo completo

    Job Title · Labor Relation Specialist · **Job Description**: · We're looking for a Labor Relations Specialist to join our HR Team in Tijuana Baja California. · Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity an ... i Ad SAP Successfactors Consultant **Vacante para la empresa...

  • Mis Specialist

    hace 4 semanas


    Tijuana, México Sigue A tiempo completo

    **SIGUE CORPORATION** We are a Leading Global Money Services Company, which provides services and solutions to various communities, connecting families improving their life quality. **We are looking for a Highly Motivated Management Information Systems Specialist** The MIS Specialist needs to provide reporting and data which helps making the right...


  • Tijuana, México Hewlett Packard A tiempo completo

    **ABOUT HP** You are out to reimagine and reinvent what is possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what is next. We are in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful...

  • Data Specialist

    hace 4 semanas


    Tijuana, México Go Ev San Diego A tiempo completo

    Go Ev is California's leader in EV Charger installations and infrastructure. With thousands of in-home and commercial fast chargers installed, we offer everything from upfront estimates to ongoing support and every step in between. Our turnkey installation services ensure the highest quality and a seamless customer experience.. Job Title: Data Acquisition...

  • Logistics Specialist

    hace 7 días


    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **Logistics specialist** Position Summary: The Transportation Specialist is responsible for all Inbound and Outbound Transportation related administrative activities including general freight inquiries, container and carrier track and trace, pre-ship order routing change requests, post-ship order routing change requests, in-transit distressed shipment...


  • Tijuana, México TECMA A tiempo completo

    _**Job Summary**:_ The Injection Mold CAD Specialist provides support for many aspects of new part production from quote through release of part to production. The Injection Mold CAD Specialist will support the early review of new plastic parts from the customer to full review of mold designs until all specifications are met to approve the mold maker to...


  • Tijuana, México USA Clinics Group A tiempo completo

    **Responsibilities**: - Assisting offices in multiple states to ensure that computers and networking are in place - Working closely with corporate support teams - Managing multiple projects - Working with senior management to support the execution of company strategy - Assisting with the integration of new locations, as added - Providing IT support for the...

  • Sourcing Specialist

    hace 4 días


    Tijuana, México Solar Turbines A tiempo completo

    Career Area: Manufacturing **Job Description**: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk...


  • Tijuana, México North American Production Sharing A tiempo completo

    **Inside Sales Specialist** The Inside Account Specialist (IAS) coordinates the transfer of information from support departments such as Operations, Planning, Engineering and Quality to the customer. The IAS also executes order entry, acknowledgement, and RFQ responses back to the customer, responsible to meet departmental time and accuracy standards and...