Client Success Associate

hace 7 días

Ciudad de México Visa A tiempo completo

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
The Global Business Optimization team has a simple mission: we turn massive amounts of data into actionable insights that drive business value. Our analytic consultants and data analysts work with Visa’s clients and staff to improve portfolio performance, program profitability and cardholder experiences. By coupling in-depth analysis of cardholder behavior with Visa’s world-class products, digital offerings and marketing capabilities, we ensure our clients’ programs operate at their peak potential and that cardholders have seamless commerce experiences in both the physical and digital world.

As part of the Global Business Optimization organization, the Client Success Associate will help to deliver this vision to our clients. In this role, you will use strong analytical skills, contextual business sense and a creative flair to solve real world business challenges for Visa issuing banks, acquirers and merchants.

**Responsibilities**
- Specific CS onboarding technical training (MS Dynamics, BI-, Explain client profile type, best practices, Client Success Tech onboarding, BID, PCR, CIB, VROL ID, RID)
- Obtain Access to all systems required for Client Success Function (16)
- Participate project scoping calls to determine project requirements, timelines, and cost for various initiatives (CIQ)
- Generate Data Mining to Provide insights and guidance on in-market operational conditions through a deep understanding of local payment systems
- Work across Client Services and other teams to ensure prompt and comprehensive resolution of client support requests and delivery of desired client outcomes, updating support documentation in the process
- Lead planning and execution of operational initiatives, special projects, and client-driven continuous improvement plans (Support senior client success managers in updating Account Plan milestones)
- Disseminate important operational information to clients that could affect their business (e.g., mandates, Business Enhancements, Numeric initiatives, Visa Business News articles and other ad-hoc communications)
- Monitor Client analytics and reporting (e.g., analyzing approval or disputes management data) to identify opportunities for improvement (e.g., analyzing STIP performance and determining whether a change to a client’s STIP parameters is appropriate, working with the client to implement any agreed changes on host level).
- Work closely with the GBO team to execute identified opportunities or campaigns and collaborate with clients to implement Visa’s best practices recommendations
- Discuss and resolve other Client performance management issues
- Manage client concerns and escalations
- Coordinate, communicate and assess client readiness for mandates and other enterprise and market initiatives such as Business Enhancements releases
- Coordinate the preparation and implementation of any agreed Visa Business Enhancements by raising Global Client Testing cases in Microsoft Dynamics, as well as for Client Configuration Management cases in Microsoft Dynamics for VCMS and Production
- Coordinate the preparation and implementation of agreed readiness activities (e.g. programs or products) by meeting with the client and their Account Executive, creating/maintaining a case in Microsoft Dynamics to report and track on the project and monitoring Client performance after implementation
- Provide support to the delivery of Client Implementation projects by working with the client and Client Implementation team to agree the scope and timing of projects. The Client success associate acts as escalation point if project concerns or issues need to be resolved during execution
- Incident Alert: In the event of an incident, Client success associates receive an Incident Alert to notify them of a disruption.
- Internal Communication and Escalation: If the Client success associate identifies a further impact through conversations with the client not already known to Visa, they will communicate and escalate this information to the Client Services Incident Manager
- Executive Summary: Following the resolution of a

  • Customer Success Associate

    hace 1 mes

    Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...

  • Associate Client Success Executive

    hace 4 semanas

    Ciudad de México Thomson Reuters A tiempo completo

    **Associate Client Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digitalAbout the Customer Success TeamThe Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and deliver...

  • Associate Client Success Executive

    hace 2 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Associate Client Success Executive:Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.Join our team...

  • Customer Success Associate

    hace 1 semana

    Ciudad de México Gigamon A tiempo completo

    Gigamon’s Customer Success Team is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. The Customer Success Associate is a part of that team and is a key player in helping our customers achieve their objectives. You will walk the path with our customers on their journey to learn, adopt,...

  • Partner Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Expedia Partner Solutions A tiempo completo

    Partner Success Associate (Portuguese & English)The Partner Success Associate's primary responsibility is to ensure that Expedia Group's lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia Group's diverse...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Gigamon's Customer Success Team is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. The Customer Success Associate is a part of that team and is a key player in helping our customers achieve their objectives.You will walk the path with our customers on their journey to learn, adopt, and...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is critical for companies striving to comprehend the location and reasoning behind their business operations.CARTO is the premier cloud-native location intelligence platform, relied upon by experts from renowned companies to provide geospatial insights for various use cases.With a diverse team of...

  • Digital Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digitalAbout the Customer Success TeamThe Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and deliver...

  • Xm Success Associate

    hace 2 semanas

    Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Operations Associate, Customer Success

    hace 2 semanas

    Ciudad de México, Ciudad de México Visit, Inc. A tiempo completo

    is looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. Please note: This is a remote, Mexico-based 40...

  • Client Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Clinch Labs ltd. A tiempo completo

    We seek a talented and experienced Client Success Manager to join our team. As a Client Success Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding our internal Clinch team and clients to achieve success. You will have a client...

  • Associate Customer Success Executive

    hace 2 semanas

    Ciudad de México, Ciudad de México Refinitiv A tiempo completo

    Associate Customer Success Executive page is loaded Associate Customer Success Executive Apply remote type Remote Job: Hybrid locations MEX-Distrito Federal-Reforma 26 time type Full time posted on Posted Yesterday job requisition id JREQ177945 Associate Customer Success Executive Are you passionate about the chance to bring your experience to a...

  • Customer Success Associate Ii

    hace 4 semanas

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Associate Customer Success Executive

    hace 3 semanas

    Ciudad de México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Customer Success Executive

    hace 2 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Associate Customer Success Executive Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. ...

  • Engagement Manager

    hace 3 semanas

    Ciudad de México Bluestorm Recruitment by Dazzle A tiempo completo

    Our very successful client is one of the leaders in providing businesses with digital transformation services globally. Operating in various markets, including Latin America, they are now looking for an Engagement Manager for Client Success in Mexico, who will serve as a leader and would be responsible for driving the strategic execution of objectives for...

  • Fioneer Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México SAP Fioneer A tiempo completo

    Description About SAP Fioneer SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency...

  • Client Success Manager

    hace 3 semanas

    Ciudad de México Green Seed technologies A tiempo completo

    **Green Seed Technologies** in **Mexico** is looking to hire a **full-time Client Success Manager - Customer Service Agent**. Are you friendly and outgoing with great customer service instincts? Would you like to work from home as part of a **dynamic team** in an **exciting industry**? If so, please read on! This fully remote position earns a **competitive...