Xm Success Associate

hace 2 semanas

Ciudad de México Qualtrics A tiempo completo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

**XM Success Scale Associate**

**Why We Have This Role**

We understand that our customers' success is crucial to our own success as a company. By having a dedicated team focused on driving adoption, mitigating risk and expanding our customers, we can provide the support and resources needed to help our customers achieve their desired outcomes. This role is essential in ensuring the long-term success and satisfaction of our customers.

**How You’ll Find Success**
- You will know you are doing an extraordinary job when your customers renew and expand their usage of Qualtrics.
- You have good story-telling skills and can translate complex technology and business topics, trends, and opportunities into high-quality marketing content targeting a range of audiences.
- You have strong organizational skills, can juggle multiple priorities, and are a great communicator who empathizes with your audience.
- You are inventive in the face of challenges, you use your expertise to consult on best practices, and refuse to give up until our clients succeed.
- You are excited about innovating, developing and executing content initiatives as well as making recommendations on marketing plans.

**How You’ll Grow**
- You will have the opportunity to develop and refine your skills in customer relationship management, data analysis, and strategic planning.
- You will collaborate closely with our sales, marketing, and product teams, gaining exposure to different aspects of the business and expanding your knowledge of customer success strategies.
- We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities.

**Things You’ll Do**
- Drive Customer Success at Scale by converting users into Qualtrics champions
- Nurturing a high-volume of customers via digital touch campaigns and programs
- Engage 1:1 with customers at critical points in the customer journey to ensure adoption and maturation
- Monitor Customer Health Metrics and product engagement and intervene as early as possible when risks or issues arise
- Hold Consulting calls for customers across the entire Scale Americas portfolio on speciality topics to drive usage, adoption and expansion
- Partner with our global scale team on the Americas rollout strategy and execution of live events to maximize impact on customer adoption and maturation
- Identify common customer challenges and actively suggest better solutions
- Motivate our customers to conduct more research and carry their love of Qualtrics to other organizations
- Raise critical customer concerns internally and mobilize resources to resolve issues
- Collaborate with cross-functional teams, including Sales, Customer Operations, Renewals Team, Partners, and Professional Services, to evolve and scale our global service offerings
- Prepare content that educates users at scale on how to fully utilize the platform

**What We’re Looking For On Your Resume**
- Bachelor's degree
- 1-2 years of experience in SaaS, strategy, consulting, operations, or an equivalent field
- Strong communication and negotiation skills
- Analytical mindset with the ability to translate data into actionable insights
- Proven ability to track, prioritize, and drive multiple concurrent projects from beginning to end
- Ability to work effectively in a fast-paced and dynamic environment
- Interest in Software / Tech, you’ll need to adopt our platforms easily. Previous experience with Qualtrics technology is a plus
- Fluency in multiple languages is a plus
- Gainsight experience is a plus

**What You Should Know About This Team**
- We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
- We love to collaborate with teams across the organization while also being able to work independently and be a self-starter
- A passion for tec

  • Xm Success Consultant, Employee Experience

    hace 3 semanas

    Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Xm Success Consultant, Employee Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • XM Success Consultant, Employee Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • XM Success Consultant, Employee Experience

    hace 4 semanas

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Xm Success Consultant

    hace 2 semanas

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.Joining Qualtrics means becoming part of a team bold enough to chase...

  • XM Success Consultant, Customer Experience and Market Research

    hace 4 semanas

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • XM Success Consultant, Customer Experience and Market Research

    hace 4 semanas

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • XM Success Consultant

    hace 1 mes

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • XM Success Consultant

    hace 4 semanas

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Customer Success Associate

    hace 4 semanas

    Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...

  • Customer Success Associate

    hace 2 meses

    Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...

  • Client Success Associate

    hace 4 días

    Ciudad de México Visa A tiempo completo

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Customer Success Associate I

    hace 2 meses

    Ciudad de México Rackspace A tiempo completo

    Provides support to the Customer Success Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Customer Success Managers the Customer Success Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digitalAbout the Customer Success TeamThe Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and deliver...

  • Customer Success Associate

    hace 5 días

    Ciudad de México Gigamon A tiempo completo

    Gigamon’s Customer Success Team is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. The Customer Success Associate is a part of that team and is a key player in helping our customers achieve their objectives. You will walk the path with our customers on their journey to learn, adopt,...

  • Partner Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Expedia Partner Solutions A tiempo completo

    Partner Success Associate (Portuguese & English)The Partner Success Associate's primary responsibility is to ensure that Expedia Group's lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia Group's diverse...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Gigamon's Customer Success Team is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. The Customer Success Associate is a part of that team and is a key player in helping our customers achieve their objectives.You will walk the path with our customers on their journey to learn, adopt, and...

  • Customer Success Associate

    hace 1 semana

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is critical for companies striving to comprehend the location and reasoning behind their business operations.CARTO is the premier cloud-native location intelligence platform, relied upon by experts from renowned companies to provide geospatial insights for various use cases.With a diverse team of...

  • Digital Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digitalAbout the Customer Success TeamThe Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and deliver...