Customer Happiness Representative

hace 3 semanas

Ciudad de México YuLife A tiempo completo

**About us**:
At YuLife we're transforming products once focused on death and illness into ones that inspire life and reward living — turning old-fashioned employee perks into life-enhancing benefits.

We are explorers, dreamers and innovators. We’re on a journey to build the best platform in the world, but we can’t do it without people like you, leading the way.

Forget the stereotypical tech companies of the past. Embrace the unconventional, exercise your imagination and help alter the future with YuLife.

Which hopefully is where you come in.

**The role**:
Join our dynamic team and embark on an exciting remote work adventure to provide support to our users across multiple time zones as our community grows. This role requires you to work 9 am to 6 pm EST Monday to Friday.

Embrace the freedom to work from the comfort of your own space while being an integral part of our close-knit team. Despite the geographical distance, you'll find yourself at the heart of our vibrant team culture.

You'll be the most valuable part of our Customer Happiness Team: A Professional Problem Solver. You are the friendly face who will be able to help our customers with whatever query they may have via our live chat support. We treat every chat as an opportunity to interact with our users, make them smile and spread a little magic.

You will be responding to customers with regards to product and app queries, bugs and providing general app support.

Your most important job will be delivering a 5-star service to all our customers, making sure their query is solved and you leave an unforgettable impression that they want to share with their family and friends. We're known for always going above and beyond when it comes to customer service.

**Who we look for**:
**"People" People**:You're a friendly and empathetic individual who has strong I.T. skills and ideally some app support experience. We are looking for someone who is happy to get involved with a range of tasks. You get along with everyone and like having a bit of fun, but also taking a selfless approach to make sure the team wins together.

**Customer champions**: You have a sixth sense for delivering exactly what the customer wants. And you're willing to go the extra mile to make sure every customer has a warm fuzzy feeling when they think about YuLife.

**Doers**:You make things happen. When a problem needs fixing, you fix it. When something needs doing, you use initiative and take ownership. Customer service can be tough, with plenty to juggle and each case unique. So you'll need loads of energy and patience.
- Excellent communications skills
- Ability to work in a team, learn fast and be proactive
- A positive attitude and a friendly nature
- Experience dealing with customers, but not necessarily in a customer service role.
- Strong I.T skills App experience

**What you’ll get**:
We like to give more than we take so here are some of our benefits:

- Competitive base salary
- Potential to earn share options
- 6x salary life assurance
- Health Insurance
- Income protection
- 3% company contribution to pension via salary sacrifice scheme
- 25 days Annual Leave + 1 Love being Yu (e.g your birthday, moving house anything else that is for Yu)

**Additional Perks**:

- Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Meditopia and Fiit)
- £20 per month to a "be your best Yu" budget
- Unlimited Monthly professional coaching with More Happi
- OnHand Volunteering app
- Learning Budget
- Financial coaching with Octopus Money
- Generous parental leave
- Remote working package; includes laptop, desk, chair etc.
- Remote and flexible working
- Currently our lovely office in Shoreditch is available if people want (and only if they want) to use it

Our framework and principles around hybrid working at YuLife.

Here at YuLife our values encompasses **Love Being Yu** and as a result we’re committed to diversity and inclusion. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, disability or any other protected class.

**Our values**:
**YuLife company culture**:
Read what one of our key investors has to say about our culture ›

**We're more than just life insurance**:

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