Enterprise B2B Bilingual Customer Service

hace 3 semanas


Desde casa, México Wagento A tiempo completo

**Overview**

**Managerial**

This Position reports to the Director of Sales.

**Requirements & Responsibilities**
- Understand each client and project.
- Set a clear vision so that the entire process is transparent for the client, and they know what to expect.
- Build strong relationship fostered by gathering customer feedback.
- Participate with multiple teams to incorporate feedback and improve the overall customer experience.
- Communicate often with client.
- Escalate any issues to come up with a resolution.
- Keep a track record of Client Satisfaction.
- Regularly review project KPIs.
- Communicate client changes with the PM and Sales.
- Organize quarterly strategy meetings with each client and the appropriate Wagento team members.
- Lead client to set goals together with our team.
- Drive projects toward successful completion in collaboration with PMs and Sales.
- High level of English.

**What we’re looking for**
- Outgoing personality.
- Strong work ethic.
- Team Player.
- Organized, result-oriented individual.
- Competitive spirit.
- Strong communication skills.
- A self-starter.

**Qualifications**
- 2+ years CSM/CXM experience with measurable results.
- Excellent written, verbal, phone, and presentation skills (required)
- Agency experience with platforms like Magento, BigCommerce, VTEX, Hubspot, Marketo, Akeneo and other PIMs (preferred)

**Benefits**

(They Will change depending on the Location Hired depending on the labor law in your country)
- Full-time.
- Base + Commission.
- Remote**:YES**:

- Hiring In
- Mexico, Bolivia, LATAM, Remote.

**Job Types**: Full-time, Permanent

Pay: $30,000.00 per month

**Education**:

- Associate (required)

**Language**:

- English (required)

Work Location: Remote



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