Customer Service Representative
hace 5 meses
**Customer Service Specialist**
- Full Time
- Remote
- Reports to: Customer Service Manager & CEO
- English fluency required
**About Practice Axis**
Practice Axis is on a mission to increase access to mental healthcare by providing tools to owners of mental health therapy practices that allow them to grow and scale their practices.
Practice Axis drives smart growth with a HIPAA compliant CRM tailored to mental health private practices. We turn clogged pipelines into paying clients and game-changing analytics for an affordable monthly cost with optional add-on services.
PracticeAxis values diversity, equity and inclusion and does not discriminate on the basis of ethnicity, race, gender, ability, sex, age, sexual orientation, socio-economic status, or religion.
**Position Description**
As a Customer Support Specialist, you’ll play a key role in onboarding every new customer to our system. You’ll work closely with our current customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their practices efficiently. You’ll work closely with our support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
**Responsibilities**:
- Complete an ongoing, routine checklist of onboarding tasks and projects on time during every customer’s initial onboarding period.
- Continuously develop knowledge of the Practice Axis CRM software.
- Answer how-to questions and help customers navigate a variety of tools within Practice Axis.
- Field all customer support tickets, answer customer questions about the company’s products or services, and triage tickets to the appropriate recipient to deliver a timely result for the customer.
- Update each customer’s CRM database with a series of routine customizations during the onboarding process.
- Support Practice Axis team members in maintaining efficient and organized systems.
- Support Customer Service Manager’s completion of administrative, onboarding, and ongoing support activities as assigned.
- Complete data entry tasks as assigned.
- Communicate thoughtful customized solutions that help customers move forward and grow their practices.
- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information and processing payments and refunds.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Show composure, resilience and flexibility as customer needs evolve and case volume changes.
**Qualifications**:
- 2+ Years of experience in a B2B SaaS customer support role is a plus.
- Experience in a B2B SaaS customer support role, particularly experience working with a CRM is a plus
- Excellent in English written and verbal communication skills.
- Technical aptitude.
- Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences).
- Ability to multi-task across different tools and platforms.
- Willingness to work with multiple teams in an international and multilingual remote/hybrid environment.
Working Rhythm:
- Communicate regularly with the Practice Axis team via Slack channels.
- Attend weekly Customer Service Meetings.
- Attend weekly or bi-weekly company-wide Team Meetings.
- Attend one-on-ones with various staff members as requested.
- Complete other tasks and duties as assigned.
Location & Hours: This is a fully remote position.
Applicants should be based remotely and will work remotely with our global team. Hours for this role will be US working hours: Mon-Fri 10am-6pm CST
Language: Must be fluent in written and spoken English.
Compensation: Commensurate with experience.
Tipo de puesto: Tiempo completo
Sueldo: $8,500.00 - $17,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Servicio de gimnasio
- Vacaciones adicionales o permisos con goce de sueldo
Pregunta(s) de postulación:
- Please describe your relevant experience and why you'd like to work at Practice Axis, a growing tech-start up based in the US:
Experiência:
- Customer Service: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto
-
Customer Service Representative
hace 5 meses
Desde casa, México US Appliance A tiempo completoUS Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...
-
Customer Service Representative
hace 5 meses
Desde casa, México Motorcycle Safety Academy A tiempo completo**Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...
-
Customer Service Representative
hace 5 meses
Desde casa, México Sofia Health A tiempo completo**Company Description** Sofia is a platform that provides personalized, complementary health and wellness solutions. Whether you're seeking 1:1 sessions with top providers, group classes, or trending wellness products, Sofia makes it easy to discover and schedule services. We empower individuals to get options, answers, and results, while also helping...
-
Customer Service Representative
hace 5 meses
Desde casa, México Tele-Helping A tiempo completo**Descripción del empleo** Do you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-base to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the...
-
Customer Service Representative
hace 5 meses
Desde casa, México Dieta Bella A tiempo completoWe are a Weight Loss Company with 9 locations in California and an Online store available for all in the United States. We are looking for a Customer Service Representative that will be in charge of managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to...
-
Bilingual Customer Service Representative
hace 5 meses
Desde casa, México EcoFusion Pest Control A tiempo completoWe are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...
-
Bilingual Customer Service Representative
hace 5 meses
Desde casa, México EcoFusion Pest Control A tiempo completoWe are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...
-
Bilingual Customer Service Representative
hace 5 meses
Desde casa, México B9 Inc A tiempo completo*Descripción comple del empleo* B9 is a young American F ch that is looking to gr - its Mexican operations and is actively looking for talented Customer Service presentat - s, who are eager work hard and grow wi - Do you have experience as a customer service representative in a call center? Language: - Inglés (required) Work Location: Remote
-
Customer Service Representative
hace 5 meses
Desde casa, México Anstellen Global A tiempo completoOur client, a professional firm in the Technology industry is looking to engage a Customer Service Representative / Dispatcher, to support the needs of both the clients and staff. This position involves being the primary point of contact for: - Answer all incoming service calls and requests for Technical support. - Assigning and scheduling Technical...
-
Customer Service Representative
hace 5 meses
Desde casa, México Laser Vascular Center A tiempo completo**Laser Vascular Center** is seeking virtual customer service representatives to join our medical call center. Main duties include answering patient questions, setting up appointments, verifying insurances, and handling high call volumes. The starting pay for this position is between $600-$700 a month depending on experience. There is opportunity for raises...
-
Customer Service Representative
hace 5 meses
Desde casa, México 1840 & Company A tiempo completo**Description**: We are seeking a talented Customer Service Representative to join our client's team. As a Customer Service Representative, you will be responsible for providing exceptional service to customers, handling inquiries, troubleshooting issues, and maintaining strong customer relationships. **Responsibilities**: - Data entry of orders -...
-
Customer Service Representative/va
hace 5 meses
Desde casa, México Roochii Cleaning A tiempo completoAs a Customer Service Representative/Virtual Assistant, you will play a crucial role in ensuring customer satisfaction and maintaining our company's reputation. You will be responsible for handling customer inquiries, resolving complaints, providing product information, and assisting with various administrative tasks. **Requirements**: - Experience in...
-
Customer Service Representative
hace 1 mes
Desde casa, México Wing Assistant A tiempo completo**Customer Service Representative (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual Customer Service Representative! **Duties and...
-
Customer Service Representative
hace 5 meses
Desde casa, México Language Link A tiempo completo**Customer Service Representative** Make a difference helping someone connect with language services! Join Language Link as a Customer Service Representative to connect clients with interpreters! We are currently hiring for representatives who can answer calls and coordinate job requests for customers and provide support services. Applicants will need to...
-
Customer Service Representative
hace 5 meses
Desde casa, México 1840 & Company A tiempo completoOur client is a leading provider of cutting-edge solutions in the field of Asset Recovery. Our commitment to innovation and customer satisfaction sets us apart, and we are seeking a dedicated Remote Customer Service Representative to join our dynamic team. **Job Overview**: As a Remote Customer Service Representative you will be our valued subscribers'...
-
Customer Service Representative
hace 5 meses
Desde casa, México Laser Vascular Center A tiempo completoSeeking virtual customer service representatives for multiple departments. We are a large company that owns multiple businesses including medical clinics, HVAC company, real estate, and smoke shops. Based on your experience you can be offered a job at any of our businesses. This is a contractor position so you are required to have your own equipment. The...
-
Customer Service Representative
hace 2 meses
Desde casa, México Tech Mahindra A tiempo completoCustomer Service Representative Descripción Acerca de la empresa Compañía a nível mundial solicita agentes para el área de Atención a clientes Bilingüe, brindando asistencia y soporte a nuestros usuarios en Estados Unidos. **Requisitos del puesto** Servicio al Cliente vía llamadas Telefónica Excelente servicio al clienteMínimo un año de...
-
Customer Service Representative
hace 5 meses
Desde casa, México Independent Recruiter A tiempo completoWe are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer Service Representative
hace 5 meses
Desde casa, México Sofvio A tiempo completoWe are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
-
Storage Customer Service Representative
hace 5 meses
Desde casa, México Hire Latam LLC A tiempo completoStorage Customer Service representative (100% Remote) Full-time - Remote **Position**:Customer Service representative (100% Remote) We are looking to hire a high energy customer service manager to be part of a growing storage company located in the United States. The position is considered full-time. You will be answering the phone to current tenants and...