Troubleshooter Engineer

Req ID:426599

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Troubleshooting of Alstom products at customer site in order to ensure their availability.

Provide technical expertise to other maintenance teams, subcontractors, warranty support team, project team members and less experienced personnel.

Job location:
The position is based at one of the sites in Yucatán peninsula where the rolling stock operates

Occasionally it can be required to accompany a driver during a test run or during revenue service, or to make an intervention anywhere in the Tren Maya line.

Job hours:
Troubleshooting activities are typically managed by rotation on different shifts

Most of corrective job on trains is undertaken during night shift, and technical assistance coverage is set up according to revenue service hours.

Main responsibilities

Key accountabilities:

- Carry out Maintenance activities of the Rolling Stock
- Mainly corrective: Troubleshooting as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
- Occasionally preventive, including fleet check activities
- Includes interventions in maintenance workshops and parking yards (most of time) + occasionally in stations and anywhere on Tren Maya line
- Reports & register any deviation (failure/event) in Failure Management data base including configuration data
- Support operation doing Data Analysis, using especially HealthHub® (HealthHub is the Alstom platform for collecting, processing and analyzing data produced by the maintained assets, for handling and continuously optimizing operation and maintenance)
- Opening of failure notifications and management of corrective Service Orders in the Maintenance Management System
- Execute test & troubleshooting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
- Support Implementation Field Modifications (FM operator), if required
- Support specific technical investigations by Engineering or internal/external Suppliers
- Recommends preventative and corrective actions
- Instructs and directs operators in field modification and repairs if needed
- Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancement Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed Lead Troubleshooter team, if needed
- Conducts peer reviews of PI activities and provide technical leadership if requested
- Contribute to Return of Experience

Requirements:
Mandatory:

- Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
- Minimum IT knowledge
- Internal EHS training

Desirable:

- Graduate in technical area (mechanical or electrical/electronics)
- English: fluent reading & writing, able to follow a technical conversation

Mandatory:

- Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)
- Field Experience
- EHS knowledge and exposure
- Railways Product knowledge

Desirable:

- Railway Safety/Product liability
- Engineering knowledge
- Customer contact
- Self-government

Alstom is a global company where our people vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.

Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.

**Job Type**:Experienced

**Jo