IT Technician

hace 2 semanas

Tlahuac, México Gracemark A tiempo completo

**Position Overview**:
**Responsibilities**:

- IT user-facing onsite support
- Laptops and mobile devices' deployment (configuration, cleaning, repair/replacement,
- logistics)
- Roaming activation
- Provide as many as possible updates to users using our ITSM tool
- Workstations sweeps
- ITAM support (N-Tech storage administration, inventory management)
- Printer management (configuration, deployment, troubleshooting)
- Network & infrastructure operations support
- Adds, moves, and changes
- Ensure conference/meeting room AV systems are maintained and in good operating
- condition (if needed)
- Physical work (Cabling, Box/Unbox, Lifting, Climbing ladders, and Storage
- organization)
- Be available for extra activities, IT related, when needed

**Requirements**:

- **○ 2 -5 years of experience in related positions**:

- **○ B2-C1 English skills**:

- **○ **Experience working with macOS, Windows, and Chrome OS
- **○ **Understanding of networking technology, Infrastructure & video
- transmission over network
- **○ **Comfortable working within Enterprise Google Suite (software and hardware)
- **○ **Zendesk/ticketing operations system knowledge
- **○ **Slack/communication platform utilization
- ○ Critical thinking skills to troubleshoot, research, and diagnose
- complicated technical issues by utilizing available systems and tools
- ○ Robust documentation mindset, translating the information into
- knowledge base articles and/or user stories
- ○ Able to proactively seek out opportunities to improve our user
- experiences and deliver cohesive ideas around innovative support
- ○ Strong communication skills with demonstrated ability to engage with
- users through various ingestion points and communication platforms; including the ability for direct (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience
- ○ Able to partner with cross-functional teams effectively

**2 - 5 years of experience**
**Full-time job (40 hours weekly).**
**3-month contract. (temporary)**
**B2-C1 English Level.**
**On-site job**
**Location: Paseo La Reforma, Mexico City**

**Job Types**: Temporary, Contract
Contract length: 3 months

Pay: $30,000.00 - $35,000.00 per month

Ability to commute/relocate:

- Cuauhtémoc, CDMX: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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