Voice Recognition Support Technician
hace 1 mes
About the Job
Optumus MDT is a USA-based healthcare technology company. We are looking for an individual who has very strong problem-solving skills and a passion for cutting-edge innovations and technology within the world of healthcare technology.
**Voice Recognition Support Technician (Bilingual)**
**Responsibilities**:
- Training:
Training new and existing users on the implementation and use of voice recognition software.
- Technical Support:
Addressing user issues related to hardware, software, and network problems.
Providing step-by-step instructions for problem resolution.
Troubleshooting and diagnosing technical issues.
- Customer Service:
Communicating with users to understand and document their IT issues.
Managing customer expectations and providing timely updates on issue resolution.
- Communication Skills:
Clearly and concisely communicating technical information to non-technical users.
Translating technical jargon into layman's terms.
Collaborating with cross-functional teams in a multicultural environment.
- Remote Support:
Using remote desktop tools to troubleshoot and resolve issues.
**Skills**
- Problem Solving
- English advcanced
- Analyzing and resolving IT issues efficiently and effectively
- Familiarity with IT tools and platforms that support multiple languages.
- Excellent interpersonal skills, great verbal communication skills, were able to communicate information and multitask
- High attention to details
**Requirements**:
- Bi-lingual written and verbal skills
- Degree in something related to technologies
- Experience in Service Desk, Help Desk or other IT systems
**Salary**: $18,000.00 - $21,000.00 per month
Application Question(s):
- have you ever had a job, where you had to speak English at work? If so, tell me about that job
**Language**:
- English (required)
Work Location: In person
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