Spanish Gaming Content Moderator

hace 5 meses

Tlahuac, México Social Element A tiempo completo

**Where**: Remote Work (country of residence)

**Type**: Freelance & temporary work

**Number of moderators to hire: 5**

**Who we Are**:
Hello We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Sony Playstation, Mondelez ,Keurig Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that **brand protection** protects more than just our clients’ brands but also their online communities. Our aim is to ensure clients that their audiences’s voice matters and they have a safe place for communication.

**Do you have an interest in creating safe online communities?**

**Would you find it exciting to work with a global gaming brand?**

**Sound like you? We’d love to talk to you about this position**

We are looking for native level **LATAM Spanish Content Moderators** across different time zones for seasonal work during the summer time across June to August.

A **Content Moderator'**s job is to make sure all user-generated content on the platform is free of illegal, hate speech and harmful content that goes against the community guidelines. However, their job is more than policies and rules, but it’s also about making good judgement calls in ‘policy grey areas' when working in a fast paced environment while going over a high volume of content.

**The Opportunity**

As a **Content Moderator**, your role will consist in keeping users’ experience safe, enjoyable, and inclusive at all times, so that players of all ages can feel comfortable and confident when using our client’s gaming platforms. The role is crucial in **safeguarding the gaming online community**, by making sure any harmful language and inappropriate content is reviewed and moderated at all times and escalated if necessary.

**What to expect on a typical moderation shift**

On your shift, you’ll be going over a set amount of reported content which is all centralised in our moderation tool. The content can range from comments, chats, strong graphic images, videos and audio files. Dependant on the number of content reports in the queue, you will be expected to moderate a set number of reports per hour. Moderation guidelines are provided by the client and will be accessible throughout every shift as well as part of your training and onboarding

In addition to:

- Moderate in accordance with The Social Element and client-specific guidelines in a KPI driven environment.
- Keep up to date with notifications of any new changes in the guidelines or our systems that may impact your work.
- Carry out moderation and training according to the times scheduled in the project schedule.
- Resilient to review content that may be unexpected, sensitive, intense or challenging
- Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
- Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues

**Requirements**:
**Working Hours**

We are looking for **temporary support for approx. 15-20 hours per week** and the work would take place during June, July and potentially August, with the onboarding process beginning 2nd/3rd week June. While this does not provide set weekly shifts throughout the whole year, it is a great chance to gain experience with this project and our agency.

**What the project needs**: we are looking for people who have flexibility and availability to work **across weekdays, evenings and/or weekends**, to cover all project hours across **Evenings and weekends are a must have.**

**What you need to succeed in this role**

**Native level of LATAM Spanish** and **fluency in English**

‍‍ **Background experience**: any content moderation or online safety experience is highly desirable or any past work experience where attention to detail and accuracy was essential

❗**A high level of resilience**: you may encounter unexpected, sensitive, intense or challenging content. This role involves potential exposure to sensitive or graphic content e.g harmful language, racial comments, child abuse, violent threats.
**Tech Proficient**: Have confidence in using digital technology (google apps, communication tools, etc) as you’ll be using a variety of online tools for moderation work, project notifications and updates, video communication, so it’s essential to have this in a remote working set up.
✨ **Eager to learn and receptive to feedback**: your work will be QAd weekly to make sure you meet the set KPIs, but don’t worry We’ll make sure you have all the tools and knowledge you need to succeed in the role.

**Demonstrating commitment and reliability** by respecting your assigned shifts by being on time and focus on your work.

**IT Policy**

We operate a BYOD (Bring Your Own

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