Senior Service Manager

hace 2 semanas

Iztapalapa, México Backbase A tiempo completo

**Meet the job**

As a Senior Service Manager, you have oversight of a portfolio of current "Run"- in
- production customers. You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients.

You promote active, strategic customer engagement at the highest stakeholder levels. Collaborating closely with the CS leadership and cross-functional and technical teams, you act as the primary point of contact for your assigned portfolio of customers and Backbase-run or Partner-run programs.

In addition, you bring critical thinking skills and proactive leadership, you champion end-to-end service thinking and align platform development with customers' strategic goals.

Success in this role requires a hands-on, customer-focused and technically minded approach. As a representative of Backbase, you exhibit high responsiveness, motivation, and a clear, mutually beneficial commercial perspective, establishing and nurturing strong relationships with customers while driving business success.

**Qualifications**
- 8+years experience in a consultative, client-facing Senior Service/Account Management role
- Solid experience in an information and/or project management with a fast-paced Software/ SaaS company or consultancy, preferably focused on the financial services or fintech domain
- Clear customer focus with experience managing C level clients
- Experience in startup / scaleup environment
- Collaborative management style; big picture perspective and results orientation
- Agile practitioner and coach
- Bachelor's degree or higher
- Excellent soft skills: active listening, objection handling, reasoning, debating, influencing, presenting in English and local language.

  • Service Designer Senior

    hace 7 días

    Iztapalapa, México Sit Digital México A tiempo completo

    **Lee a detalle, por favor** Somos **Sit Digital,** una compañía especializada en transformación digital e innovación. Buscamos a un **Service Designer** **Senior **especialista en diseño de servicios, modelos de relación y propuestas de valor con la finalidad de mejorar el valor del servicio, ingresaras como consultor externo en el sector bancario....

  • Senior Manager

    hace 2 meses

    Iztapalapa, México TBO A tiempo completo

    **Senior Manager - Wholesale (Mexico)** TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at...

  • Senior Manager

    hace 15 horas

    Iztapalapa, México TBO A tiempo completo

    **Senior Manager - Wholesale (Mexico)** TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at...

  • Service Manager

    hace 2 semanas

    Iztapalapa, México ABB A tiempo completo

    **Service Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Senior Manager

    hace 5 días

    Iztapalapa, Ciudad de México TBO A tiempo completo

    Senior Manager - Wholesale (Mexico)TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.The TBO...

  • Project Manager Sr

    hace 3 semanas

    Iztapalapa, México IDS Comercial, S.A. de C.V. A tiempo completo

    IDS Comercial, S.A. de C.V. está en busca de un Project Manager Sr (Service Manager) experimentado para unirse a nuestro equipo en [ubicación]. Como Project Manager Sr, serás responsable de planificar, ejecutar y controlar proyectos complejos para garantizar la entrega exitosa de nuestros servicios a los clientes. **Requisitos**: Ingeniería o...

  • Change Manager

    hace 4 semanas

    Iztapalapa, México Hunt IT A tiempo completo

    **Empresa del sector bancario está en búsqueda de talento como tú, intégrate a nuestro equipo de trabajo como**: **Change manager -Service Now-** **Requisitos**: - +3 años de experiência como administrador de cambios del módulo de Service Now - Excel Avanzado para realizar tablas dinámicas - Experiência en redes o servidores - inglés...

  • Delivery Manager Soporte Senior

    hace 2 meses

    Iztapalapa, México Consultora TI A tiempo completo

    **Vacante para la empresa Consultora TI en Reforma -Cuauhtémoc, Ciudad de México**: Empresa Líder en Tecnologías de la Información con con presencia en México, está en la búsqueda de talento TI como: Delivery Manager Soporte Sr INGLES CONVERSACIONAL - DE APLICARA PRUEBA **Zona: Presencial, CDMX Reforma** **ESCOLARIDAD**:Ingeniería en sistemas o...

  • Delivery Manager Soporte Senior

    hace 5 días

    Iztapalapa, Ciudad de México Consultora TI A tiempo completo

    Vacante para la empresa Consultora TI en Reforma -Cuauhtémoc, Ciudad de México:Empresa Líder en Tecnologías de la Información con con presencia en México, está en la búsqueda de talento TI como:Delivery Manager Soporte SrINGLES CONVERSACIONAL - DE APLICARA PRUEBAZona: Presencial, CDMX ReformaESCOLARIDAD:Ingeniería en sistemas o afín, titulado,...

  • Customer Service Manager, Americas

    hace 6 días

    Iztapalapa, México UPM A tiempo completo

    Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...

  • Customer Service Manager, Americas

    hace 5 días

    Iztapalapa, Ciudad de México UPM A tiempo completo

    Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...

  • Client Service Manager

    hace 5 días

    Iztapalapa, Ciudad de México another A tiempo completo

    OUR JOB IS TO REVOLUTIONIZE THE STRATEGIC COMMUNICATIONAnother is a global agency created in 2004.We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.Why work with us?It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks communication schemes.WE...

  • Client Service Manager

    hace 6 días

    Iztapalapa, México another A tiempo completo

    OUR JOB IS TO **REVOLUTIONIZE** THE STRATEGIC COMMUNICATION Another is a global agency created in 2004. We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México. **Why work with us?** It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks...

  • Itsm Problem Manager Service Desk Bilingue

    hace 7 días

    Iztapalapa, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Iztapalapa, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....

  • Service Provider Sales Manager, Mexico

    hace 3 semanas

    Iztapalapa, México Radware A tiempo completo

    Service Provider Sales Manager, Mexico - (2300008I) **Service Provider Sales Manager, Mexico** **What is the job?** ü You will be responsible for driving profitable growth with strategic Service Provider accounts in Mexico. ü Maintain an appropriate pipeline and a healthy forecasting accuracy. ü Understand complex business opportunities in the...

  • Service Provider Sales Manager, Mexico

    hace 5 días

    Iztapalapa, Ciudad de México Radware A tiempo completo

    Service Provider Sales Manager, Mexico I)Service Provider Sales Manager, MexicoWhat is the job?ü You will be responsible for driving profitable growth with strategic Service Provider accounts in Mexico.ü Maintain an appropriate pipeline and a healthy forecasting accuracy.ü Understand complex business opportunities in the Service Provider space and set...

  • Digital Service Manager Staffing Gdl

    hace 3 semanas

    Iztapalapa, México STEFANINI LATAM A tiempo completo

    El Service Manager para Proyectos de Desarrollo de Software y Staffing es un líder estratégico y operativo responsable de gestionar eficientemente los servicios de desarrollo de software y la provisión de personal técnico. Este rol se centra en la satisfacción del cliente, la calidad del servicio y el éxito general de los proyectos. **Responsabilidades...

  • Senior Account Executive, Account Management

    hace 2 meses

    Iztapalapa, México Rise A tiempo completo

    The **Senior Account Executive** works in conjunction with the Account Manager to fulfill Internet marketing programs for our clients. The Senior Account Executive will assist in client engagement activities, including planning, execution, management and strategic analysis. The Senior Account Executive will support the account management team and is...

  • Service Delivery Global Lead

    hace 2 meses

    Iztapalapa, México Willis Towers Watson A tiempo completo

    **Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of systemic performance challenges. The Service Delivery Management -...

  • Regional Sales Manager

    hace 3 semanas

    Iztapalapa, México Tesla A tiempo completo

    Tesla participates in the E-Verify Program What to Expect The Regional Manager is responsible for driving revenue, results and customer experience across a designated territory. The Regional Manager will hire, train, and develop effective teams, shape and execute operational standards, and work with cross-functional partners to develop business planning and...