Application and Clients Support Engineer

hace 2 semanas


Saltillo, México Continental A tiempo completo

Your tasks
- Enhance existing Monitoring service
- Implement new monitoring requirements
- Troubleshoot any monitoring inconsistencies
- Create new Dashboards based on new requirements (development of custom queries)
- Ramp up knowledge in the Service Team
- Ticket handling in relation to IBM ELM clients (SCM, Rhapsody, Windows Shell, Publishing) and Pure: Variant service
- Provide Operational support on IBM ELM (Jazz) Clients and Pure: Variant service in accordance to SLA and KPI
- Actively improve UAT test cases based on daily support, bugs fixes and new functionality.
- Attendance to daily stand-up meetings, sprint planning and retrospective meetings.
- Monitor daily operational processes and take corrective action as necessary
- Monitor and work on ticket queue using out ITSM tool.

**Profile**:

- University degree in Engineering or Computer Science or equivalent professional experience
- Good English language skills spoken and written (German is a plus)
- Experience in IT administration and service task
- 1 year of work experience with Linux environments
- 2+ years System monitoring experience
- 1+ years of work experience using cloud services (AWS preferred)
- Strong communication and interpersonal skills

Desirable:

- Knowledge about agile methodologies (SCRUM/Kanban)
- Good understanding of the IT Service Management Processes
- Knowledge about Jazz is a plus
- Knowledge about Oracle DB is a plus
- Experience in REST API
- Experience in programing ( Python, Java and other scripting)
- Experience with Synthetic / Real Time User Monitoring(E2E)

**Offer**:
In Continental we are committed to an inclusive and non-discriminatory culture, we will never require a HIV or pregnancy test as a part of our selection process.

About us

Continental desarrolla tecnologías y servicios vanguardistas para la movilidad sostenible e interconectada de personas y bienes. Fundada en 1871, la empresa de tecnología ofrece soluciones seguras, eficientes, inteligentes y asequibles para vehículos, máquinas, tráfico y transporte. En 2021, Continental generó ventas por 33 800 millones de euros y actualmente emplea a más de 190 000 personas en 58 países y mercados. El 8 de octubre de 2021, la empresa celebró su 150 aniversario.

El sector del grupo Automotive incluye tecnologías para sistemas de seguridad pasiva, frenos, chasis, movimiento y control de movimiento. La cartera también cuenta con soluciones innovadoras para la conducción asistida y automatizada, tecnologías de visualización y operación, soluciones de audio y cámara para el interior del vehículo, así como con tecnología inteligente de información y comunicación para los servicios de movilidad de operadores de flotas y fabricantes de vehículos comerciales. La gama de productos y servicios se completa con actividades integrales relacionadas con tecnologías de conectividad, electrónica de vehículos y computadoras de alto rendimiento.

***

**Keyfacts**:

Job ID
**REF18665P**

Field of work
**Information Technology**

Location
**San Pedro Tlaquepaque**

Leadership level
**Leading Self**

Job flexibility
**Hybrid Job**
- Legal Entity
- **Continental Automotive Guadalajara México, S. de R.L. de C.V.



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