Order Management Specialist

hace 1 mes

Apodaca, México ABB A tiempo completo

**Order Management Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Responsible for internal and external customer care (e.g. technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership and increase customer satisfaction.

**This position reports to**:
Sales Support Manager - Customer support

**Your responsibilities**:

- Pro-actively communicates with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.
- Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.)
- Collects and archives documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
- Regularly analyzes statistics (e.g. forecast, pacing, etc.) using available tools and collecting relevant information.

**Your background**:

- Finance, Accounting, Business or similar.
- Qualities and/or competencies. Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Experience in Customer Service and Collection.
- Excel Pivot Tables.
- English Advanced Level.
- 2 years of experience.

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