Director of Rooms

hace 3 semanas

México Rosewood Hotel Group A tiempo completo

**General Information**:

- Country/Region- Mexico- Province/City- Nayarit- Location- Rosewood Mandarina- Department- Executive Office- Job Type- Full-time Permanent**Job Summary**

The Director of Rooms leads, manages and organizes all aspects of Rooms Division to the highest professional standards and in accordance to the standard operating procedures. The position oversees all key areas of service, quality and for ensuring the achievement of optimum profitability and maintaining the financial control of the department. The Director of Rooms is fully responsible for compliance with company policy and applicable industry-related law. While this role is directly accountable for the strategic direction & operation of housekeeping /laundry/valet, front office, PBX, concierge, guest experience and Homeowners Association, primary focus will be concentrated in direct oversight of the housekeeping department.

**Essential Duties and Responsibilities**
- Ensures regular, on-going communication (e.g., pre-shift briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results and models desired service behaviors in all interactions with guests and internal guests.
- Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Human Resources guidelines and supports all Human Resource directives.
- Responsible for establishing and maintaining divisional standards in order to achieve and maintain the “5 star" status in Forbes.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts performance reviews with direct reports according to standard Human Resource guidelines.
- Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented.
- Serve as Manager On Duty.
- Ensures operations managers develop a departmental orientation program and internal guests receive the appropriate new hire training to successfully perform their job. Ensures managers cross-train internal guests to support successful daily operations. Ensures all new hires receive an Integrated Training Plan (ITP) and the Plan is utilized by managers.
- Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities. Ensures the same is done for all managers in the operations departments.
- Ensures operations departments participate in community service events sponsored by the hotel and Rosewood Hotels and Resorts to build teamwork and enhance community relationships.
- Design and develop division policies and operating budget including, but not limited to staffing, forecasts and payroll costs.
- Oversees the development and management of the annual operating budget including capital expenditures to achieve or exceed budget expectations.
- Participate in establishment of a marketing and public relations plan for the Rooms Division.
- Reviews reports and financial statements to determine divisional operations performance against budget. Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary.
- Coaches and supports divisional team to effectively manage occupancy & rate, wages and controllable expenses. Focuses on maintaining profit margins without compromising guest or internal guest satisfaction.
- Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
- Models the company’s culture, vision, mission and core values at all times.
- Maintain complete knowledge of and comply with all departmental pol

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