Solutions Architect

hace 4 días

Ciudad de México CDMX CIAL Dun & Bradstreet A tiempo completo

**Why work with us?**

We are a fast-growing company that is revolutionizing the world of SaaS platform and data in Latin America

CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.

It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that help our clients make better informed decisions. We are innovative, agile, and inspired by SaaS solutions and data - and we are looking for people that share those values to join our mission to build stronger businesses

**The role**:
We are looking for a talented and experienced Solutions Architect to join our Customer Success team.

The Solutions Architect is responsible for leading implementations for new or existing clients and serving as the focal point for ongoing account experience within their portfolio. Their goal is to always build and maintain strong relationships, ensuring satisfaction, retention, and success for the accounts. They act as an intermediary between the client and all areas of the company, advocating for the needs of their portfolio's clients and assisting them in achieving their desired objectives.

**Responsibilities**
- Product Knowledge: Develop a deep understanding of the company's products and processes to drive efficient and scalable implementation, propose the best solutions for each client's specific needs, and deliver training sessions.
- Implementation: Responsible for implementing CIAL products, leading the stages of scope mapping and documentation, configuration, training, and go-live with clients. It is essential to understand the value the client expects from the solution to monitor and achieve the Time-to-Value.
- Account Management: Manage a portfolio of clients, understanding their unique needs and goals, and working to prevent churn through usage monitoring, risk identification, and the development of retention strategies.
- Proactive Support: Proactively engage with clients and internal teams to identify and resolve potential issues or challenges.
- Customer Advocacy: Gather and analyze client interests and feedback, ensuring their needs are communicated to relevant teams, such as product development and support.

**Qualifications**
- Bachelor's degree in a relevant field (Business, Marketing, Communication, etc.)
- Strong skills in process mapping, problem-solving, logical thinking, and analysis
- Knowledge of Project Management principles
- Proven experience in SaaS implementation and account management
- Excellent verbal and written communication skills
- "Client-Facing" attitude, demonstrating best practices in relationship management, such as maintaining open camera, active listening, professionalism, and courtesy
- Customer-centric mindset with a strong commitment to client success
- Familiarity with Customer Relationship Management (CRM) software.
- CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._

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