Service Now Operations Engineer

hace 3 semanas

Guadalajara, México AstraZeneca A tiempo completo

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in - but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross
- functionally and broadly together.

ABOUT THE ROLE

ServiceNow Consultant is responsibility of collecting requirements, discussing the requirements with the stakeholders, understanding the requirement, configure/develop the requirement in ServiceNow with expected quality and meet the project deadlines. The Operations support includes the responsibilities of monitoring the Incident related to the project they are responsible for, meet the MTTR and SLA requirements of the organization, ensure that the Incident, are fixed within the required SLAs and ensure highest customer satisfaction.

The additional responsibility includes
- Meeting compliance and quality requirements of the organization
- Highly motivated with professional individual who can contribute and support the organization in every aspect of the organization’s growth and expectations

Role and Responsibilities
- Development and operations support for ServiceNow
- Configuration of ServiceNow
- incident handling
- Agile based delivery model

Essential Skills and experience
- 3+ years’ experience in ServiceNow (Must) in development and implementation projects
- Strong experience in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Service Portal, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities, SQL, Database (Must)
- ITIL Foundation certification (preferred)
- ServiceNow Administration certification (Must)
- Service Portal Development (Widgets, Angular JS, Server Scripting, Client Scripting, HTML, DHTML, CSS, Pages, Portal Configuration)
- Integration of ServiceNow with external tools using Web Services & REST APIs
- Various module implementation experience (ITSM, ITOM, HR, Finance, GRC)
- Ability to learn new technology and adopt changing business requirements
- Experience in Performance Analytics (preferred)
- Export and Import
- ServiceNow Implementation Certification (preferred)
- Strong customer handling and communication skills (must), ability to collect requirements, translate requirements into Technical design (detailed design), development of requirement in ServiceNow, fix any defects, support UAT
- Experience in handling Agile based delivery model
- Able to deliver high quality deliverables

Desirable Skills and experience
- Good knowledge in Perl programming
- Basic knowledge in HR, LCE and VA
- Strong and in-depth knowledge in JavaScript
- Good knowledge in Java-J2EE
- Strong RDBM/SQL knowledge
- Basic knowledge in Unix-SHELL Scripting
- Good knowledge in Power Shell scripting
- Service Portal Development
- Networking Knowledge
- Experience in Reporting and Data Analytics tools
- Any operations and Monitoring tools knowledge

WHY JOIN US ?
- We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
- We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

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