
In-house Service Agent
hace 7 minutos
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
**General Job Description**:
Under general supervision perform the following activities:
- Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
- Ensures customer information is properly documented and entered into the system on a timely basis.
- Types or otherwise prepares various operations and customer’s reports.
- Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
- Audits all records and files as assigned to compile all necessary data.
- Handles customers with non-document packages in cage.
- Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
- May be required to perform other duties as assigned
**Minimum Requirements**:
**Minimum Education**:
- High School Degree/Equivalent.
- Proficiency in English (450 TOEIC points).
**Minimum Experience**:
- Previous clerical or customer service experience in a service environment.
**Minimum Required Skills**:
- Average general office skills required including typing, filing, and computer programs.
- Good communication and human relations skills.
- Clear and articulate speaking voice.
- Clean cut and neat appearance.
- Ability to prioritize.
- Spoken and written fluency in English as well as local language.
- Ability to work various shifts.
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
-
In-House Service Agent
hace 4 días
Hermosillo, Sonora, México Fedex Express Lac A tiempo completoTo perform a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer's needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface._x000D_...
-
In-House Service Agent
hace 6 días
Hermosillo, Sonora, México Fedex Express Lac A tiempo completoInvolves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.While operational tasks may be part of these roles, the majority of time is spent on office-based activities.**General Job...
-
Intugo Customer Service Agent
hace 2 días
Hermosillo, Sonora, México Intugo A tiempo parcialWe are looking for a skilled and enthusiastic Bilingual Customer Service Agent to join our team at Intugo. As a customer-facing representative, you will be responsible for providing exceptional service to our clients, resolving issues efficiently, and meeting sales targets.**Key Skills:**- Excellent communication and interpersonal skills.- Ability to work...
-
Agente Bilingue
hace 3 semanas
Hermosillo, México Intugo call center Hermosillo A tiempo completoWe are looking for Bilingual Customer Service Agent: Requirements: - Excellent English Communication Skills - Experience in Customer Service-Good Computer Skills-Full time Availability We offer: - Weekly payments-Food stamps-Law Benefits Salary15,0 00 before taxes. IF INTERESTED, CONTACT US Pay: $15,000.00 - $18,000.00 per month Work Location: In...
-
Service Agent Ii
hace 1 semana
Hermosillo, Sonora, México Fedex Express Lac A tiempo completoPerforms a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface._x000D_ _x000D_ Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.Types or otherwise prepares various...
-
Customer Service Representative
hace 3 semanas
Hermosillo, México Intugo call center Hermosillo A tiempo completoWe are looking for Bilingual Customer Service Agent: Requirements: - Excellent English Communication Skills Pay: $15,000.00 - $18,000.00 per month Work Location: In person
-
Customer Service Agent
hace 2 días
Hermosillo, Sonora, México Intugo A tiempo completoOverviewWe are seeking a skilled Customer Service Agent to join our team at Intugo. As a key member of our call center, you will play a crucial role in delivering exceptional customer experiences.SalaryThe salary for this position is up to $19,200.00 per month.About the JobThis is an on-site call center customer service role that requires strong...
-
Administrative Support Specialist
hace 6 días
Hermosillo, Sonora, México Fedex Express Lac A tiempo completo**Job Description**As an In-House Service Agent at FedEx Express Latin America and Caribbean Division, you will play a critical role in supporting the efficient clearance process. Your responsibilities will include responding to customer inquiries regarding clearance paperwork, tracing shipments, identifying problems, and resolving issues through available...
-
Customer Service Agent
hace 3 semanas
Hermosillo, México Support Services Group México A tiempo completo**Customer Support Agent - Scrubs & Medical Apparel** **Location**: Hermosillo, Sonora (On-Site Position Only) **Salary**: Earn up to $16,388 MXN Monthly (Tax-Free) **Employment Type**: Full-time, On-site position at Hermosillo, sonora. **Payment Frequency**: Weekly Are you passionate about providing top-notch customer service? Do you excel in English...
-
Home Office Customer Service Agent
hace 3 semanas
Hermosillo, México Support Services Group México A tiempo completo**Home Office Customer Service Agent - Join Our Team at Hermosillo, Sonora!** **Location**: You need to reside at Hermosillo, Sonora. Remote from Hermosillo, Sonora. (Bring Your Own Device) **Salary**: Earn up to $16,000 MXN Monthly (Tax-Free) **Employment Type**: Full-time, Remote Position **Payment Frequency**: Weekly **About Us**: Founded in 1998,...
-
Sales Agent
hace 1 semana
Hermosillo, Sonora, México Necodex A tiempo completo**Vacante para la empresa Necodex en Zona Centro -Hermosillo, Sonora**:**Responsibilities**:- Work closely with the marketing team to ensure leads are generated within various business sectors.- To achieve agreed personal and departmental targets captured from calling data provided.- To inform potential clients on the company's products and services.- To use...
-
Agente Service Desk
hace 3 semanas
Hermosillo, México Grupo SONDA A tiempo completo¡Únete al equipo SONDA! Si estás buscando un nuevo desafío para innovar y transformar el futuro, entonces queremos que seas parte de nuestro equipo. Únete a la empresa latinoamericana líder en servicios de TI, un lugar dónde podrás impulsar tu carrera, adquirir conocimiento y desarrollarte profesionalmente. En el área de operaciones estamos...
-
Agente Comercial
hace 5 días
Hermosillo, Sonora, México Human Resource In Action A tiempo completo**Vacante para la empresa Human Resource in Action en un entorno empresarial dinámico:**Se busca un profesional con experiencia en ventas industriales para unir nuestra equipo y contribuir al crecimiento de la empresa.**Descripción del puesto:**El Agente Comercial será responsable de desarrollar nuevos negocios y aumentar la rentabilidad de los...
-
Customer Service
hace 4 semanas
Hermosillo, México Profit & Talent A tiempo completoDescripción **Importante empresa del giro minero solicita**: Cosummer Service/Servicio al cliente, con ubicación en Hermosillo, Sonora, México **Objetivo**: Responsable del procesamiento de órdenes, requisiciones de muestras y atención/asistencia a clientes, representantes de ventas, agentes y distribuidores. **Responsabilidades**: Coordinar...
-
Agente Service Desk Bilingüe
hace 3 semanas
Hermosillo, México Grupo SONDA A tiempo completo¡Únete al equipo SONDA! Si estás buscando un nuevo desafío para innovar y transformar el futuro, entonces queremos que seas parte de nuestro equipo. Únete a la empresa latinoamericana líder en servicios de TI, un lugar dónde podrás impulsar tu carrera, adquirir conocimiento y desarrollarte profesionalmente. En el área de operaciones estamos...
-
Customer Service Agent
hace 3 semanas
Hermosillo, México Intugo A tiempo completo**International company looking for talent to join our team!** Their mission is to connect brands to their customers and customers to the solutions they need by delivering compelling experiences. They facilitate connections through world-class customer experience management (CXM) and business process outsourcing (BPO). They deliver different services:...
-
Customer Service Agent
hace 4 semanas
Hermosillo, México Intugo A tiempo completo**International company looking for talent to join our team!**Their mission is to connect brands to their customers and customers to the solutions they need by delivering compelling experiences.They facilitate connections through world-class customer experience management (CXM) and business process outsourcing (BPO).They deliver different services: Customer...
-
Customer Service Representative
hace 23 horas
Hermosillo, Sonora, México Intugo A tiempo completo_This is a _**On Site**_ _position._**Job Title: Customer Service Agent****Responsibilities**:- Engage with Customers, tailoring interactions for an exceptional experience.- Addresscustomer needs.- Provide accurate information and resolve issues.- Handle feedback and complaints professionally, striving for Customer satisfaction.- Stay updated on regulations...
-
Bilingual Customer Service Representative
hace 2 días
Hermosillo, Sonora, México Tres R A tiempo completoVacancy OverviewTres R in Hermosillo, Sonora seeks a highly motivated and skilled Bilingual Customer Service Agent to join their team. If you possess an advanced level of English proficiency, have a strong educational background, and basic computer skills, this could be the ideal opportunity for you.Key ResponsibilitiesProvide exceptional customer service...
-
Customer Service Agent
hace 2 semanas
Hermosillo, México Since r3 A tiempo completoAGENTE BILINGÜE BPO CENTER ¤ Nível intermedio/avanzado de inglés ¤Desde secundaria ¤ Experiência no requerida Atender llamadas de clientes que requieran asistencia telefónica, a través de una atención personalizada. *Turnos completos a tu elección* *GANA inicial $18000 mensual* *Pagos semanales nómina* 2 días de descanso a la...