Customer Service Representative

hace 5 meses

Tijuana, México Enovis A tiempo completo

Job Description:
The Customer Care Credit and Rebill Specialist is responsible for processing requests for credit, rebill and returns as needed.

ESSENTIAL FUNCTIONS- Handles and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.- Collaborates and coordinates cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information- Identifies continuous improvement opportunities and provides feedback for process improvement ad knowledge database updates- Provides support to other Care team members as needed.- Represents the company professionally, ethically, and morally at all times.- Follows up on internal holds pertaining to credits processed on behalf of customers.- Intimately understand proper case handling process and can identify different business unit responsibilities

QUALIFICATIONS:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience/Education- Minimum 1 year of experience in customer service role-
- Proven track record driving process improvement initiatives- General Skills/Competencies/Specialized Knowledge- Experience working with Oracle, Agile and Salesforce preferred.-
- Excellent written communication skills.-
- Excellent problem-solving skills and mathematical reasoning.-
- Ability to multi-task, embrace change and innovate in a fast-paced environment.-
- Ability to analyze data to identify trends and root cause issues.-
- Ability to adapt in a dynamic work environment and make independent decisions.-
- Basic Excel SkillsABOUT DJO GLOBAL

DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast®, Chattanooga, CMF, Compex®, DonJoy®, ProCare®, Exos, Dr. Comfort®, DonJoy Performance® and DJO® Surgical.

DJO is a growing subsidiary of diversified technology leader Colfax Corporation

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

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