Customer Service Representative

hace 3 semanas

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Customer Service Representative

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

**How you will make your mark**:

- Applies** **basic foundation of a function's principles, theories and concepts to assignments of limited scope.
- Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
- Acts as team member by providing information, analysis and recommendations in support of team efforts.
- Exercises independent judgment within defined parameters.

**About you**:

- Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
- 2-4 years related experience in a telephone support position in a service or end-user support environment.
- Advanced English
- SAP, S4
- Interfactura knowledge (preferred)
- Working knowledge of the field of Customer Relations.
- Demonstrated verbal communication and customer service skills.
- Intermediate-level knowledge of operating systems software.
- Demonstrated writing/correspondence skills.
- Experience and demonstrated presentation skills.
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

mexico

Join us and make your mark

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

  • Customer Service Representative L

    hace 2 semanas

    Guadalajara, Jalisco, México Plexus A tiempo completo

    Customer Service Representative (Portuguese) Helpware Hoy Customer Service Representative (Portuguese) Guadalajara, Jalisco Helpware Hoy **What the role is about**: **Who is our client?** The world's most personal music streaming service, with 53 million tracks and a global presence in over 180 countries. **Responsibilities**: - Ide... Overnight Customer...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Guadalajara, México Press-One Customer Care International A tiempo completo

    **Bi-Lingual Customer Service Representative - Work from Home** **Press-One Customer Care** International provides companies and organizations with high-quality call center and customer communication services. Most recently Press-One was awarded theSTEVIE® AWARD In 2024 Stevie Awards for Sales & Customer Service. Help us help customers manage their...

  • Bilingual Customer Service Representative

    hace 1 semana

    Guadalajara, México Press-One Customer Care International A tiempo completo

    *Bi-Lingual Custome Service Representative - ork from Home* *Press-One C mer Care* I - rnational provides companies and org izations - h high-quality cal enter and customer commu ation services. Most recently Pr ss-One was awarded theSTEVIE® A WARD In 2024 Stevie Awards for Sales & Customer Service. Help us help customers manage their subscriptions....

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Support Zebra A tiempo completo

    We're hiringCUSTOMER SERVICE REPRESENTATIVE Food & Beverage Industry Account_The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.Must have: Minimum of 3 months work experience as a...

  • Customer Service Representative

    hace 4 semanas

    Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. We are hiring **Customer Service...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Customer Service Representative

    hace 4 semanas

    Guadalajara, México Support Zebra A tiempo completo

    We're hiring! **CUSTOMER SERVICE REPRESENTATIVE** - Food & Beverage Industry Account_ The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication. Must have: - Minimum of 3 months work...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. We are hiring **Customer Service...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Mccsemi A tiempo completo

    Customer Service Representative - GDL, MexicoAugust 07, 2023Customer Service Representative - GDL, Mexico About the job MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products, including extensive marketing and sales network throughout the world: Americas, EMEA, Asia We are looking for Customer Service...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, México Wipro A tiempo completo

    **Bilingual customer service representative** **$15000 - $17000 Mensual** - **Education**: High School / GED - **Experience**: 0- 6 months minimun, in Customer Service - **Skills Required**: Good communication skills, good analytical skills, typing speed of min 30 wpm with 90% accuracy - **Roles & Responsibilities**: Ensure accurate resolution of...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Wexpand A tiempo completo

    **Job Title: Customer Service Representative** As a Customer Service Representative, you'll be an integral part of our mission to make every move a joyful experience. **Your responsibilities will include**: - **Prompt and Courteous Support**: Answer customer support calls promptly and professionally, leaving a positive impression in every interaction. -...

  • Customer Service Representative

    hace 4 semanas

    Guadalajara, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Plexus Worldwide A tiempo completo

    **We're hiring a Customer Service Representative in Mexico!**: **About this position** The Customer Service Representative, Mexico is responsible for handling inbound inquiries from Ambassadors, customers and potential customers for Mexico. The representative is expected to answer questions and resolve any issues presented by the Ambassador or customer in a...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Customer Service Representative

    hace 4 semanas

    Guadalajara, México Flex LTD A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About Us:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Customer Service Representative

    hace 2 meses

    Guadalajara, México Anstellen Global A tiempo completo

    Our client, a professional firm in the Technology industry is looking to engage a Customer Service Representative / Dispatcher, to support the needs of both the clients and staff. This position involves being the primary point of contact for: - Answer all incoming service calls and requests for Technical support. - Assigning and scheduling Technical...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Alfa Talent A tiempo completo

    Customer service representative PRESENCIALHorarios: Dia y tardeUbicacion: Tlaquepaque, JaliscoOfrecemos$17,000 brutosImss 100%Seguro de vidaSeguro de gastos médicos mayoresseguro dental y visualVales de despensa $1,000 mensual30 días de aguinaldo2 días de vacaciones adicionales a la ley por añoPresencialRequisitosExperiência en customer serviceIngles...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Alfa Talent A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVE (PERIFÉRICO CENTRO SUR)Requisitos Experiência en customer service Inglés Avanzado Preparatoria terminada Disponibilidad de rotar turnosActividadesProporcionar preparación de cotizaciones, seguimiento de pedidos, procesamiento de trabajos pendientes, facturación, devoluciones, resolución de discrepancias, problemas de...