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IT and Application Support Specialist
hace 7 meses
-Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **IT and Application Support Specialist - WPB IT Asset Management**
Job Summary:
The Production Specialist will be working directly for the Production Support Manager, providing support within AM IT Production Support as AM IT Production evolves towards best practice and world class support.
**Main responsabilities**:
- Provide support for a range of front office platforms.
- Provide consultancy, technical analysis and incident resolution services to the Front Office business, IT operations and Client business with the goal of delivering excellent off-site support.
- Actively look for process improvements, efficiency gain and technology
- Work with development team to resolve complex technical issues / problems.
- Work closely with other Support teams in the resolution of issues.
- Assist with Support Global MI reporting.
- Resolve user queries and issues.
- Ensure engagement with Global team.
Requirements
- 8+ years of experience in Application and production support with reputed financial organisation.
- Broad experience in challenging / demanding environments.
- Experiencing supporting IT systems and infrastructures. Understanding of investment bank front and middle office process flows, including those from upstream and downstream systems.
- Excellent communication skills with proven ability in written and verbal English.
- Hands on with SaaS, Paas, Cloud services and API.
- Good Unix Knowledge
- Excellent scheduling tools.
- Full understanding of ITIL Service delivery and Service operations.
- Excellent MS-SQL knowledge and in log tracking and analysing with good understanding of error codes.
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued By HSBC Electronic Data Process Mexico Private LTD
