Instructional Designer

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

**Instructional Designer**

**Why we have this Role**

Qualtrics is seeking a full-time Instructional Designer who can ensure our customers become self-sufficient, lifetime champions of Qualtrics. If you have a Bachelor’s degree, have 2-5 years of experience in technical writing or online instructional design, care about building impactful learning content, and want to work at a fast-growing tech company, Qualtrics could be the place for you.

**How You Will Find Success**
At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving. You will ensure that our team delivers an amazing customer experience, as well as high-quality training content at scale. Do you love process improvement, care about efficiency and delivering amazing customer experiences, and want to work at a fast-growing tech company? If so, this could be the job for you.

**How You’ll Grow**

Part of the Product Marketing team at Qualtrics, the Xccelerate Team builds and delivers services that drive usage, renewal, and expansion by enabling customers to become Experience Management experts. The team works with thought leaders and experts at Qualtrics to democratize Qualtrics’ point of view on how to execute Experience Management. The team thinks digitally and globally, delivering training offerings that are available anytime, anywhere. The programs and services owned by this team have a significant impact on our customers’ success and Qualtrics’ bottom-line growth.

**Things You’ll Do**
- Build and develop engaging eLearning course content that helps customers design, implement, and deliver value from their XM programs
- Grow and maintain expert-level knowledge of the Qualtrics XM Platform
- Partner with Product Managers and Subject Matter Experts to create research-backed, relevant training content
- Create compelling and interactive learning activities and knowledge checks that enhance retention
- Conduct instructional research and analysis on learners and contexts to continuously improve the effectiveness of course design, learning strategies, and instructional delivery
- Develop and implement evaluation techniques to measure the effectiveness of course content, materials, and overall learning experience as well as quality assurance/improvement strategies to assess and evaluate online education
- Manage projects including timelines, development costs, content and assessment development, audio and video recording/editing, and digitizing media
- Maintain training curriculum repository to align with customer needs/goals and learning objectives
- Periodically maintain library of eLearning courses to keep content current, accurate, and relevant with updated product features and XM methodologies
- Publicize newly released training content via internal and external marketing channels
- Champions the interest of all stakeholders in a balanced manner (e.g., client, TED, program owners, learners)

**What We’re Looking For On Your Resume**
- 2-5 years of experience in content development and technical writing or online instructional design
- Fast learner with technical aptitude that enables you to gain expertise across multiple Qualtrics products and various instructional design tools
- Exemplary interpersonal skills that enable you to work effectively with global leaders
- Track record of success as an individual contributor
- Outstanding organization and prioritization skills
- Excellent problem-solving skills and a history of driving impact within an organization
- Inventive in the face of adversity in order to develop and implement strategies that overcome challenges
- Strong attention to detail to produce high-quality and polished customer-facing content
- Knowledge of curriculum development and adult learning methodologies
- Preferred experience in the field(s) of Market Re