Customer Support Analyst

hace 2 semanas


Merida, México Kensium Solutions LLC A tiempo completo

Kensium is currently seeking a Customer Support Analyst to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit.

**Responsibilities**
- Triage support requests in the appropriate request tracking systems - Jira, Jira Service Manager
- Install and configure Kensium software products (POS, WMS, Commerce Integrations) as directed by product owners.
- Own support tickets until closure and ensure that Clients are receiving regular status updates. This position requires hands-on troubleshooting and resolution of requests.
- Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution.
- Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers. Perform all steps relevant to validate the client request and correctly identify the severity of the request.
- Review and understand Client contracts as they relate to the signed SLA’s that should be followed to respond to and work support Requests.
- Conduct system maintenance tasks for managed services clients and prepare analysis report on a regular interval.
- Evaluate the impact of the request on the Client, then be able to prioritize the importance.
- Create and maintain good relations with Clients to ensure a high level of Client satisfaction.
- Analyze and troubleshoot requests before escalating to the Level 2 Support team with the relevant details.
- Work with management to document and provide content for a knowledgebase for easier reference on future Requests for all team members.

**Skills and Expertise**

**General Skills**
- Hands-on experience in any well-known support / incident management tool
- Able to adapt to change. From new products, processes or requests from customers.
- Can demonstrate or discuss analytical and problem-solving abilities, like how to diagnose a software issue and plan appropriate troubleshooting measures.
- Ability to prioritize work, quickly identify challenges, and bubble them up all the way to the top management (when necessary) and provides solutions as opposed to problems.
- Ability to communicate well with peers, cross-functional groups, and international customers (excellent spoken and written English language skills), articulate and succinct.
- Ability to think like a customer (see not their own, but the user’s perspective)
- Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs
- Outstanding interpersonal and organizational skills.
- Multi-tasking in a fast-paced environment
- Proficient in software skills, including MS Office
- Receives ideas, information, and direction (both oral and written) positively. Seeks to clarify and confirm understanding if any instructions or terms are unfamiliar or vague.
- Prior experience with Quality Assurance or Implementation of Systems is considered.

**POS & ERP Specialist Skills**
- Hands-on experience with warehouse management solutions, payment gateways, shipping solutions, tax integrations, etc. is desired.

**Preferred**
- Experience testing or providing support capabilities within the POS or ERP fields.
- SQL experience
- A+ certification or experience servicing point of sale hardware devices (receipt printers, handhelds, order pads, etc.)
- Graduate/Postgraduate (BA/B Tech/MCA)
- 1-2 Years of experience as CSR in any Voice/Non-Voice Process, from an eCommerce/ERP background
- Flexible to rotational shifts for early morning.

Tipo de puesto: Tiempo completo

Salario: $25,000.00 - $30,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos mayores
- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

- Bono anual

Lugar de trabajo: remoto híbrido en 97137, Mérida, Yuc.


  • Analyst Customer Support

    hace 2 semanas


    Merida, México Kensium Solutions A tiempo completo

    Overview Kensium is currently seeking a Analyst -Customer Support to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit.. You should be a self-aware, self-starting individual.The right person for this job will pride themselves on taking responsibility for their role. You should be a...

  • Customer Support

    hace 6 días


    Merida, México Valuable Recruitment A tiempo completo

    **About us**: Ronin The Masterless Samurai Agency, is not just a service provider but a guardian of entrepreneurial success. We empower businesses to dominate the digital landscape, ensuring every step in their journey is secure, profitable, and ahead of the curve. Our comprehensive suite of services, from premium agency accounts to our innovative Ronin...


  • Merida, México Winged Recruitment A tiempo completo

    Are you searching for a role where your communication skills and empathy can make a difference? Winged Recruitment is thrilled to unveil a fantastic opportunity for aspiring Junior Customer Support Specialists to embark on a fulfilling career journey. Leveraging our innovative approach to talent acquisition and cutting-edge AI technology, we provide a unique...


  • Merida, México Winged Recruitment A tiempo completo

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...


  • Merida, México Augusta Sportswear Brands México A tiempo completo

    About the role: Responsible for processing orders and credits by accurately entering data in to an operating system while working remotely. In addition, this position would interact and partner with Customer Service team members to provide a high level of support to our Customers. **Profile**: - Must be fluent in Spanish and English. - High school diploma...

  • Customer Service Analyst

    hace 3 semanas


    Merida, México Augusta Sportswear Brands México A tiempo completo

    About the role: Responsible for processing orders and credits by accurately entering data in to an operating system while working remotely. In addition, this position would interact and partner with Customer Service team members to provide a high level of support to our Customers. **Profile**: - Must be fluent in Spanish and English. - High school diploma...


  • Merida, México Daytrip A tiempo completo

    Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand! Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...


  • Merida, México Daytrip A tiempo completo

    Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand! Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...

  • Business Analyst

    hace 6 días


    Merida, México Alinsco Mexico Sa de CV A tiempo completo

    Alinsco Insurance is the top auto insurance agency in Texas in customer service, catastrophe management, and claims processing. Currently we are looking for a **Data analyst.** The position analyzes KPIs, monitors and creates reports needed by the BI or Executives. These reports will deliver consistent, actionable information and insights across the...

  • Customer Service Analyst

    hace 2 semanas


    Merida, México Augusta Sportswear Brands México A tiempo completo

    This role is responsible for processing orders and credits by accurately entering data in to an operating system while working remotely. In addition, this position would interact and partner with Customer Service team members to provide a high level of support to our Customers. REQUIREMENTS AND QUALIFICATIONS: - English: Business fluent or native. - High...

  • Financial Analyst

    hace 3 semanas


    Merida, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    1+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting At Amazon, we are...

  • Customer Support Jr

    hace 2 semanas


    Merida, México QuestionPro Latinoamerica A tiempo completo

    En **QuestionPro Latinoamérica** estamos en búsqueda de un **Customer Support Jr** a tiempo completo en **Mérida, Yucatán**. Buscamos a alguien apasionado por la tecnología y la capacitación, con habilidades para resolver problemas. Como parte del equipo de Soporte Técnico, serás responsable de resolver dudas tanto para nuestros clientes como para el...

  • Business Analyst

    hace 2 semanas


    Merida, México Verato A tiempo completo

    **Location**: Merida, Mexico - This position reports to our HQ in Mexico. Must speak proficient English. **About Verato** Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of...

  • Customer Advocate

    hace 1 semana


    Merida, México Boldr A tiempo completo

    WHAT IS YOUR ROLE WHAT WILL YOU DO - Answer client queries with enthusiasm, courtesy, and an open mind - Provide excellent customer service in a timely manner - Comfortably work with data - Support associates with their general queries and needs **Requirements**: YOU HAVE - At least a bachelor’s degree in any field you’re passionate about! - 50-60...


  • Merida, México Kellogg Company A tiempo completo

    Join our team as a **Customer Service CPFR Jr Analyst **in **Queretaro.** You will Partners with Order Management to ensure efficiencies for both parties and with Demand Planning to ensure Forecast Accuracy (ICBP). Furthermore, you will play an important role as Customer Service and Logistics Leader for the Multifunctional National Accounts Team...


  • Merida, México Kwan Technology Inc A tiempo completo

    Technical Support Engineers at Kwan provide multiple channels of technical assistance to help ensure our Client's customers are securely and properly using their Identity Management security platform. We are looking for either a junior person with strong potential or an experienced A+ team member. - Technical support for customers purchasing and using the...


  • Merida, México WorldStrides A tiempo completo

    The Customer Service Representative (CSR) represents WorldStrides by providing accurate and timely responses to both internal and external customer inquiries. In many instances, the CSR is the only contact the “parent” customer has with WorldStrides. In that regard, the CSR should properly represent the brand image of the company as follows: - Provide...


  • Merida, México WorldStrides A tiempo completo

    The Customer Service Representative (CSR) represents WorldStrides by providing accurate and timely responses to both internal and external customer inquiries. In many instances, the CSR is the only contact the “parent” customer has with WorldStrides. In that regard, the CSR should properly represent the brand image of the company as follows: - Provide...


  • Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...


  • Merida, México WorldStrides A tiempo completo

    The Customer Service Representative (CSR) represents WorldStrides by providing accurate and timely responses to both internal and external customer inquiries. In many instances, the CSR is the only contact the “parent” customer has with WorldStrides. In that regard, the CSR should properly represent the brand image of the company as follows: - Provide...