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Customer Support Specialist
hace 1 mes
Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand
Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe
**What the job entails**:
- actively handling last-minute bookings and communicating with partner drivers
- resolving urgent matters over the phone, redirecting clients to appropriate channels
- flexible, rotating schedule (we operate on a 24-hour schedule with teams in Merida, Mexico, Prague, Czech Republic, and Naples, Italy)
**What we are seeking**:
- full English proficiency (C1 - C2)
- fluent Italian speakers are a big plus
- optimistic individuals that want to grow professionally, with a built-in can-do attitude
- people who thrive in a fast-paced environment, with a high level of attention to detail
- effective communication with clients & drivers primarily in writing and over the phone
- people who work effectively in a hyper-motived international team, and individually
- ability to navigate through multiple systems (Slack, ticketing and booking software, etc)
- hospitality, tourism or logistics experience preferred, but not required
**What you can expect from us**:
- learning from a team of highly driven professionals
- possibility to incorporate own ideas & take on different roles outside of Operations
- interacting with travelers and drivers from all over the world (we operate in 90+ countries)
- opportunity to participate in a unique project changing the world of travel
- informal office environment, within a short walking distance of Zona Paseo Montejo in Colonia Mexico
- team dinners and parties, once in a while we enjoy tacos day in the office or go to a german Bierhaus behind the corner
- pet-friendly office
- the possibility of home office after trial period by agreement
Daytrip Customer Specialists have progressed to positions in Logistics, Insurance, Marketing, Sales, Content Writing, Information Technology, and Senior Operations roles.
So if it’s your first job, or you’re a seasoned Customer Specialist looking to grow into a bigger role, we want to hear from you
**Job Types**: Full-time, Contract, Permanent
**Salary**: From $30,000.00 per month
