Loss Draft Representative Wfh Ngls Starting Date

hace 2 meses


Tijuana, México Integon Service Co. A tiempo completo

**Primary Purpose**:
Responsible for performing claims loss and property damage requirements including processing documents, ordering and reviewing Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file. De-escalate calls and process complaints and handle disbursement of claim funds.

**Essential Duties and Responsibilities**:

- Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time._
- Research complex requests for information and/or resolving exceptions
- Possess strong communication and organizational skills
- Review Daily Reports to ensure work load is effectively balanced and/or Service Levels are being met
- Audit random daily accounts to ensure accuracy and compliance
- Identify and coach to areas of opportunity with CSR’s
- Handle escalated calls from representatives; provides feedback when applicable to empower the agent to better handle similar
future scenarios
- Lead by example through excellent customer service and adherence to department and company policies and procedures
- Assist in New Hire training and set up
- Multi skilled in more than one Client
- Assist with New Hires, answering questions via chat
- Adaptable to changing environments, situations and job responsibilities

JOB REQUIREMENTS

**Minimum Skills and Competencies**:

- The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- High school diploma or general education degree (GED)
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Must possess effective verbal and written communication skills
- Sound analytical skills
- Solid work quality, accuracy and proficiency
- Must possess effective verbal and written communication skills

**Desired Skills**:

- Bilingual skills, both written and verbal, highly desirable
- Mortgage Lending Call Center specific experience
- 1+ years of experience in a Call Center


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