Claims Call Center Specialist

hace 3 semanas

Tijuana, México Integon Service Co. A tiempo completo

_**ATTENTION: THIS JOB POSTING IS ONLY AVAILABLE FOR RESIDENTS OF TIJUANA & ROSARITO**_

**Primary Purpose**:
Responsible of answering questions pertinent to an existing insurance claim (e.g. insured was involved in a car accident, etc.) and determine appropriate course of action. Initial loss taking and claim set-up includes but is not limited to: recognizing and opening appropriate exposures based on facts of loss, documenting specific details of loss in our claims systems, selling company programs, validation claim assignment, using judgment and initiative to determine what additional service or assistance is warranted under the particular call and transferring the caller to the appropriate claim representative and/or work group. Responsible for handling new loss reports ranging from severe human trauma to minor accidents/incidents. Responsible for maintaining and growing a relationship between Integon Service Co and current policyholders. Also responsible for focusing on the needs of loss participants. Identifies customer needs and works to meet those needs using appropriate customer service skills.
*
Essential Duties and Responsibilities:*
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Successfully completes the Claims Service Consultant Training Program and demonstrates the skills learned
- Service policyholders calling to file a claim while maintaining an emphatic tone of voice and attitude, depending on the type of claim
- For all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the loss participant
- Secures new loss reports and loads the loss into the appropriate system. Follow through with clearly identifying expected services that will be offered throughout the claims experience
- Learns to identify exposures and properly sets up new loss
- Develops familiarity with claims related to all lines of company business
- Transfers calls to the appropriate file handler
- Answers general status inquiries from claimants, insureds, agents, and others. Develops knowledge about the entire claims process to respond to questions and properly route the call
- Recognizes opportunities to offer tow, make Direct Repair shop recommendations and offer other company programs as necessary
- May train and mentor less experienced personnel.
- Performs other projects and assignments as directed

**JOB REQUIREMENTS**

**Minimum Skills and Competencies**:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Fully bilingual in English and Spanish.
- High School diploma or equivalent (GED)
- Demonstrates working knowledge of the claim system(s) - Preferred, not required
- Bilingual proficiency (English and Spanish) is a must with excellent grammar
- Demonstrates professional phone etiquette
- Demonstrates a familiarity with company policies/ procedures
- Demonstrates a working knowledge of departmental organizational structure/function
- Demonstrates a basic understanding of the insurance industry
- Demonstrates effective interpersonal skills
- Associates or Bachelor degree preferred or equivalent related customer service experience
- Demonstrates an understanding of the unit’s processes, work practices and procedures and their relationship to other functions
- Ability to resolve conflicts and empathize with customers is critical
- Requires knowledge of how to perform a variety of duties or how to operate standard equipment:

- type 30 wpm
- Intro to Excel, Word, Outlook
- Demonstrates a thorough understanding of the Integon brand and ability to exhibit the behaviors associated with it
- High degree of initiative, mature judgment, and discretion

**Desired Skills**:*
- **Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products is preferred**

**Salary**: From $6,000.00 per week

Application Question(s):

- Do you live on Tijuana or Rosarito?

**Experience**:

- call center: 1 year (preferred)

**Language**:

- English (preferred)

Expected Start Date: 24/03/2023

  • Claims Call Center Specialist

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    **POSITION ONSITE IN TIJUANAN ONLY** **Primary Purpose**: Answer questions pertinent to an existing insurance claim (e.g. insured was involved in a car accident, etc.) and determine appropriate course of action. Initial loss taking and claim set-up includes but is not limited to: recognizing and opening appropriate exposures based on facts of loss,...

  • Call Center Quality Assurance Analyst Jr

    hace 4 semanas

    Tijuana, México Sunrise Call Center A tiempo completo

    Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points...

  • Agente Call Center

    hace 3 días

    Tijuana, México Call center Tijuana A tiempo completo

    Buen dia a todos. "OPORTUNIDAD LABORAL" Hola a todos, en la empresa que trabajo estan solicitando personal. Ubicación Tijuana. Torres y Otay. Salario 3800 a 4200mxn pago semanal. Bonos de hasta 200usd. Requisitos ingles intermedio-avanzado. Es un call center se reciben llamadas 50/50, mitad en español y mitad en ingles. Horario 48 hrs de lunes a...

  • Agentes BilingÜes para Call Center

    hace 7 días

    Tijuana, México Prestige Call Center A tiempo completo

    Solicitamos agentes telefónicos bilingues para campaña de préstamos. - Trabajo sencillo - Capacitación pagada - Horario de lunes a viernes Solo debes contar con: - Experiência trabajando en call center - Inglés fluido - Trato amable y coordial - Apego a normas y procedimientos POSTULATE Y EMPIEZA A TRABAJAR YA!!! Tipo de puesto: Tiempo...

  • Claims Call Center Specialist

    hace 1 semana

    Tijuana, Baja California, México Integon Service Co. A tiempo completo

    Job SummaryServes as initial contact for basic claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim.Key ResponsibilitiesCommunicates effectively with internal and external customersIdentifies the customer's need and responds appropriately and efficiently with a sense of...

  • Call Center Site Manager

    hace 5 días

    Tijuana, México Apex Call Centers A tiempo completo

    Supervisión de todo el personal administrativo y operativo, requisitos de las instalaciones, informe a la alta dirección. Poseer excelente capacidad de organización y dotes de liderazgo, además de habilidad para solucionar problemas. Sólidos conocimientos de los procesos de elaboración de informes. Excelente capacidad de organización y dotes de...

  • Claims Call Center Specialist I

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: Serves as initial contact for basic claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. Key Responsibilities: - Communicates effectively with internal and external customers - Identifies the customer’s need and responds appropriately and efficiently with a sense...

  • Asesor de Call Center

    hace 4 semanas

    Tijuana, México CONTACT CENTER A tiempo completo

    **Vacante para la empresa CONTACT CENTER en Tijuana, Baja California**: Solicitamos personal**| Pagos semanales** **Beneficios que obtendrías** - Sueldo base de hasta**$7,400.00**: - Incentivos de**$5,000.00 a $7,000.00**: - Bono por atención al cliente**$2,000.00**: - Prestaciones de Ley - Descuento en servicios de Cable e internet **Requisitos...

  • Claims Call Center Specialist I

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim. **Essential Duties and Responsibilities**: - Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are...

  • Supervisor de Call Center

    hace 4 semanas

    Tijuana, México Call Center Services International S.A. de C.V. A tiempo completo

    Supervisor de Call Center (Soporte técnico / Atención a clientes) - **Tipo de empleo**: Tiempo completo - **Turno y horario**: Turno de 10 horas, 6am a 4pm de lunes a viernes - **Idioma**: Inglés (obligatorio) - **Modalidad del empleo**: Presencial - **Experiência**: mínimo 3 años de experiência en puesto de supervisión - **Bono mensual**: Hasta $200...

  • Ngls Claims Call Center Specialist I

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: Answer questions pertinent to an existing insurance claim (e.g., borrower has questions about their property damage claim, etc.) and determine appropriate course of action. Initial loss taking and claim set-up includes but is not limited to: recognizing and opening appropriate exposures based on facts of loss; documenting specific details of...

  • Call Center Supervisor in Tijuana

    hace 1 semana

    Tijuana, México Apex Call Centers A tiempo completo

    Looking for an Experienced Supervisor of Campaign's in call center's **Responsibilities**: - Communicate organizational needs, oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful. - Hire and onboard new employees -...

  • Operador (a) Call Center

    hace 4 semanas

    Tijuana, México Vida Wellness And Beauty Center A tiempo completo

    _Brinda atención telefónica y da a conocer los productos y servicios del grupo._ - _Prospectación de pacientes. Establecer contacto_ - _Programación de citas_ - _Seguimiento de leads: registro de expedientes, solicitud de información requerida._ - _Asignación eficiente y oportuna de pacientes con perfil completo a cada área o médico...

  • Soporte Técnico

    hace 1 semana

    Tijuana, México Telsur Call Center A tiempo completo

    Telsur Call Center solicita 1 persona para el área de soporte técnico, seguimiento de tickets de los usuarios, mantenimiento correctivo y preventivo de equipos, cambio de hardware, etc. **Requisitos**: - Sexo Indistinto - Disponibilidad de horario - Escolaridad mínima de preparatoria - Trabajo bajo presión - Proactivo - Responsable - Experiência...

  • Reclutamiento y Selección de Personal

    hace 7 días

    Tijuana, México Sunrise Call Center A tiempo completo

    **What qualities are we asking from our recruiter? **_ A solid and professional level of spoken and written English, reasonable past experience within the call center recruitment industry and great people skills. **Requirements**: - High school diploma/Bachelor's degree (preferred) - High sense of responsibility - Strong communication skills - Assertive...

  • Claims Call Center Specialist I/ Starting Date

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim. **Essential Duties and Responsibilities**: - Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are...

  • Ejecutivo de Call Center

    hace 4 semanas

    Tijuana, México Izzi Telecom A tiempo completo

    **Vacante para la empresa Izzi Telecom en Blvd. Aguacaliente - Tijuana, Baja California**: Call center solicita Ejecutivos Telefónicos de Soporte Móvil. **Requisitos**: - 18 años en adelante con identificación - Experiência en call center - Manejo de PC - Secundaria terminada - Conocimiento en configuración móvil OFRECEMOS: - Sueldo base de $9,000...

  • Workforce Management Specialist

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    The Operations - Workforce Mgmt - Specialist is responsible for call center forecasting, scheduling, real-time queue, and staffing. This role Key Responsibilities: - Compiles data on call center operations by pulling records from multiple databases, gathering information on a wide range of metrics and building specialized reports to provide a comprehensive...

  • Supervisor de Call Center

    hace 4 semanas

    Tijuana, México BAJA PACK SA DE CV A tiempo completo

    Empresa de paqueteria y mensajeria solicita; **Supervisor de call center en español** - Minimo 1 año de experiência como supervisor de call center - Mínimo Preparatoria terminada - Experiência en manejo de personal - Disponibilidad de Horario - Conocimiento de excel - Facilidad de palabra Ofrecemos: - $11,000 netos mensuales - 10:00am a 6:00pm -...

  • Ccc-quality Assurance-cons I

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: Auditing file selection and audit form creation/maintenance. Conduct quality evaluations, both verbal and written based upon current practices and procedures established within the Claims Call center for new and existing employees. Work with Management to diagnose data inconsistencies and audit tool functionality problems as well as tool...