Technical Architect

hace 3 semanas

Saltillo, México Engage ESM A tiempo completo

**Publication Date**:Mar 17, 2023**Ref. No**:410965**Location**:Mexico City, MX, 6600
- San Nicolas De Los Garza, MX, 66490**About Atos**
- Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.- The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.**Summary of Position**:

- As a Solution Architect you will be a technical leader orchestrating and driving the development of customer offerings and multinational solutions, consolidating inputs from multiple diverse teams of SME’s. In this client-facing position, you are an SME in solution design, developing complex technical solutions within an overall solution framework.

**You will be responsible for**:

- Translating client needs into specific technical requirements and defining a solution meeting those requirements and key aspects of the solution design process include business analysis, requirements gathering, conceptual architecture design, detailed costing, contractual statement of work, SLA’s, commercial proposals, internal and client executive interaction, and design reviews and approvals by line of business (client) and operations (internal).
- Supports the bid team in all Solution related activities (Rainbow preparation, customer contacts, risk analysis, hand-over to delivery, etc.) Ensure the solution accuracy, costing and assumptions. Leads successful integrations and takes ownership of issue resolution.
- Create solution cost model. Designs and validates business cases on associated costing to the designed solution and migration.
- Oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as assisting in troubleshooting/problem solving.

**What will make you successful/or “Your X Factor”**:

- Design and architect scalable, distributed on-prem and cloud-based Services and Applications that integrate across different technologies.
- Leads the successful implementation of these designs and architectures by managing expectations and risks, ensuring appropriate organizational structures, principles, tools, and responsibilities are in place
- Works with the business to understand and solve complex problems, by presenting various solution options and technical concepts in a comprehensible manner.
- Creates reliable solution plans that include cost estimates and optimized delivery approaches by working with the business and multi-disciplinary teams, enforcing governance and compliance activities for the solution
- Analyze complex functional and non-functional requirements and make appropriate design adjustments, as well as provide effort estimates to support project management
- Identify new disruptive technologies to provide business value
- Lead and mentor development teams in the company.
- Create and participate in the establishment of reference architecture and domain models and Lead/support efforts for Digital Technology and Application Rationalization

**Your Expertise**:

- **Years of Experience**
- 5+ years of program management experience delivering end-user facing products and services- **Minimum Required Skills**
- Proven knowledge and expertise within the ServiceNow products.
- Strong customer service skills to deliver high-quality results with a consultative approach utilizing excellent technical and interpersonal skills.
- Significant experience with solutions development, testing, proof of concept and migration issues, problems, and considerations.
- Consultative approach with customers and ability to articulate technical concepts using simple business language for the non-technical.
- Flexibility to adjust to changing requirements, schedules and priorities.
- Ability to work effectively in a matrixed organization.
- Ability to effectively communicate verbally and orally while remote from teammates and customer.
- Ability to build strong relationships and trust across both internal and client organizations.
- Prior experience in performing and/or managing projects
- General Business acumen
- **Preferred Skills**
- ServiceNow knowledge of the following products is a
- **MUST**:
- CSM (Customer Service Management)
- HRS

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