Onsite Services Specialist

hace 2 semanas

Monterrey, México MAHLE A tiempo completo

In 2022, the technology group with its more than 72,000 employees, generated sales of around EUR 12 billion and with its 152 locations, including 12 major research and development centers, is represented in more than 30 countries. Come join our team at MAHLE #StrongerTogether
- This person is responsible for the day to day support of local facility, acts as 2nd level support for those issues that cannot be resolved by the shared service center. This person is responsible for the hardware life cycle including documenting receipt of equipment, imaging of equipment, deployment of new equipment, and return of equipment to leasing firm. This person is also responsible for the coordination and disposal of obsolete equipment. Position is also responsible for the support of the shop floor IT environment.**Your Role & Responsibilities**:

- Attends regular meetings with Local Support Team Lead and the other MAHLE IT Local Support Team members.
- Reviews iET tickets on a daily basis for the locations he/she are responsible for.
- Responsible for support of shop floor infrastructure.
- Ensures all tickets that are assigned are resolved according to established SLA’s.
- If there are incidents or requests that cannot be resolved by local support staff, these get escalated to the appropriate MAHLE IT Team.
- Uses Company software distribution package for the setup and imaging of new PC’s and is responsible for the deployment, setup of new hardware.
- Is responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information.
- Is responsible for the return or proper disposal of end of lease equipment.
- Follows up on resolution progress with other 2nd and 3rd level IT members in NA on issues that have been escalated.
- Meets with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on.
- Is knowledgeable of MAHLE General IT Controls. Insures that published guidelines and work instructions are being followed. Works with local support staff to insure needed evidence is being collected.
- Keeps in contact with key individuals at the locations to keep abreast of any support issues or IT needs.
- Verifies that all IT services at the location are running as designed. Any issues that impact a service are reported to the applicable IT staff.
- Is responsible to ensure compliance with ISMS Requirements
- Responds to the needs and questions of IT Customers concerning their access of resources on the network and the operation of various software programs.
- Remains abreast of changes in user and system software and hardware requirements.
- Ensures location backups are being done and applicable media is stored off site for disaster recovery needs.
- Travel may be required to help on special projects.

**Your Skills & Strengths**:

- Bachelor’s Degree in related field preferred or three years related experience and/or training; or equivalent combination of education and experience.
- Knowledge and experience in operating systems as Microsoft Windows.
- Knowledge and experience to install computers, printers, software, mobile phone, phones.
- Knowledge of networks.
- Knowledge and experience to cabling. Experience to attend end users.**Do you have any questions?**

Facts about the job

**Entry level**:

- Experienced hires**Part
- / Full-time**:

- Full Time**Functional area**:

- IT**Department**:Services**Location**:Monterrey, MX**Company**:MAHLE Shared Services Mexico S. de R.L. de C.V.Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

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