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Customer Service Representative
hace 1 mes
At BCS, we combine the experience of an automotive supplier with over 70 years of company history with the challenges of a company that is reinventing itself. From electromechanical controls and intelligent sensors to innovative touch-sensitive surfaces, we develop and produce a wide range of technologically sophisticated components for vehicle interiors.
If you are ready to be part of our journey join us as a **Customer Service Representative** in our Reynosa site
Your role:
- Review of demand and shipment of orders to customers
- Ensure that customer requirements are met within the required time frame.
- Verify EDI and Manual Release updates in SAP.
- Verify IDOC reports daily and communicate unknown parts to Engineering and Sales.
- Analyze customer variances to releases daily and forward priorities to production supervisors and planner as needed.
- Respond to customer in case of conflict with current plans.
- Notify material analysts of changes.
- Validate that all ASNs are transmitted within 10 minutes after carrier departure.
- Prepare, submit and follow dispute process for customer violations/complaints.
- Maintain weekly KPIs.
- Monitor / measure customer demand variation as well as consider appropriate stock levels as per MPS.
- Check, confirm and print screens of all ASNs transmitted correctly for all shipments daily, escalate next level when error occurs as required.
What do you need?
- Strong experience in problem solving, customer management and effective communication.
- Leadership execution and promotion in and out of the team.
- Project management + advance windows office knowledge.
- High initiative, proactivity and sense of urgency.
- Teambuilding & collaboration.
- SAP
- Experience in automotive manufacturing environment for electronic products, experience in the same or similar position. More 2 years.
Tipo de puesto: Tiempo completo
Sueldo: $1.00 - $2.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
Lugar de trabajo: Empleo presencial
